Name: Thomas Hogan
Email: vpcpg@us.ibm.com
Age: 38
Occupation: VP Sales & Marketing
NumberOfCruises: 5
TravelAgent: No
Ship: Celebrity-Galaxy
SailingDate: 01/31/98
Itinerary: Deep South Caribbean
FoodDiningRoom: 70
CruiseDirector:
CabinComfort: 100
FoodRoomService:
CruiseStaff: 70
CabinAmenities: 90
FoodLidoDeck: 80
DiningRoomService: 75
CabinQuietness: 90
FoodMidnightBuffets: 70
CabinSteward: 100
ShoreExcVariety: 85
FoodVariety: 85
DeckService: 70
ShoreExcValue: 80
GoodForHoneymoon:
CasinoStaff: 80
PrivateIsland:
GoodForFamilies: 95
LoungeService: 90
TenderService: 100
GoodForSeniors: 95
BeautySalonStaff: 95
EntertainmentLounges: 80
WheelchairAccess: 95
ExerciseFacilities: 90
EntertShowLounge: 75
OverallPortsofCall: 95
BeautySalon: 100
EntertainmentPoolside: 80
CruiseActivities: 70
Casino: 70
AirSeaProgram: 90
MedicalFacilities: 100
ShipCleanliness: 100
EmbarkDisembark: 95
DiscoNightclubs: 95
DeckSpace: 80
Stabilization: 95
ShopsOnBoard: 95
SpaceRatio: 80
OverallCruiseValue: 80
Submit: Submit Review
Date: 10 Feb 1998
Time: 19:51:14
Remote Name: 198.133.22.196
Remote User:

Comments

We traveled with 14 adult family members ranging in age from 29 to 86. We selected the Galaxy based on its reputation
for food, service, and overall quality. Candidly we were disappointed. We found the food to be the major disappointment
given expectations. Service was average at best. Dining room service was adequate; the remainder of the boat seemed
understaffed in all areas. We asked several members of the staff about the service and several indicated independently
that they were understaffed. I don't know if this is related to the RCCL takeover.

On the positive side, the Galaxy is magnificent. The nicest cabins I've seen. Our group had cabins ranging from inside
staterooms to a full suite. From a value standpoint the inside staterooms were outstanding and bigger than any I've seen
while the suites were a little smaller than expected and perhaps not quite the value. The deck on the suites was very
spacious.

Finally, I wrote a letter in advance to Celebrity via my agent with unique requests associated with our trip. I was not
disappointed by their inability to grant my requests but rather by their complete lack of response.

Back to Celebrity Galaxy

Want to book your cruise at a great rate? Click here.
Questions or comments? Mail to webmaster@cruiseopinion.com.
Copyright ©1996-2001 CruiseOpinion.com. Last modified: January 17, 2000.