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Note - this page contains multiple reviews.
Name: Richard Steckler
Email: rsteckl@sfo.com
Age: 62
Occupation: TV Engineer
NumberOfCruises: 2
TravelAgent: No
Ship: Celebrity-Horizon
SailingDate: December 13, 1999
Itinerary: southern Caribbean
Cabin: 4103 / 6
FoodDiningRoom: 88
CruiseDirector:
CabinComfort: 88
FoodRoomService:
CruiseStaff: 88
CabinAmenities: 85
FoodLidoDeck: 88
DiningRoomService: 88
CabinQuietness: 85
FoodMidnightBuffets:
CabinSteward: 90
ShoreExcVariety: 85
FoodVariety: 88
DeckService:
ShoreExcValue: 80
GoodForHoneymoon:
CasinoStaff:
PrivateIsland:
GoodForFamilies:
LoungeService: 88
TenderService: 88
GoodForSeniors:
BeautySalonStaff:
EntertainmentLounges:
WheelchairAccess:
ExerciseFacilities: 85
EntertShowLounge:
OverallPortsofCall: 85
BeautySalon:
EntertainmentPoolside:
CruiseActivities: 88
Casino:
AirSeaProgram:
MedicalFacilities:
ShipCleanliness: 90
EmbarkDisembark: 85
DiscoNightclubs:
DeckSpace: 85
Stabilization: 88
ShopsOnBoard: 85
SpaceRatio:
OverallCruiseValue: 89
Submit: Submit Review
Date: 25 Dec 1999
Time: 12:17:03
Remote Name: sf-135.sfo.com
Remote User:
Comments
This was our first cruise in many years and it was, by and large, an enjoyable experience.
The cruise was a
10 nighter beginning December 13 and going to the morning of December 23. The ship had all
cabins
occupied but was about 85% of capacity. This particular cruise was widely discounted. A
guess as to why
might include the nearness of the Christmas holiday and the better promoted millennium
cruise upcoming.
The discounted rate, in the magic neighborhood of $100 per person per day, was very much a
bargain
rate and did attract bargain hunters, many from the New York and Fort Lauderdale areas.
The food on the Horizon was good to very good in my opinion. My favorite dinner entree was
stuffed quail
(stuffed with a fine liver dressing) and if you should have the opportunity, do sample it.
Any dish requiring
painstaking preparation allowed the galley to really shine. In my opinion the less
successful dishes were
the simple beef roasts, grills, and grilled or poached fish. The purchasing standards fell
below prime for the
beef and it showed in gristle and sometimes toughness. The fish sometimes was overcooked
and dryness
and toughness were the hit or miss result. The filet mignon was tender but the bordelaise
and bearnaise
sauces showed shortcuts taken. The pastries were uniformly good and the coffee in all
dining areas was
medium bodied and robust enough to please most coffee drinkers.
The wines available were not exceptionally well chosen but stored well. The only problem
we had was
finding a truly satisfying red wine in the $20 to $40 range. A simple Santenay Village at
$37 a bottle
remained a bit too tannic during its hour on our table. The whites included some French
chardonnays,
which, to our taste, were more agreeable than the more oaky, heavily alcoholic, Napa
Valley chardonnays.
The corkage fee is $10 per bottle but it seems a bit complicated to take advantage of it
in the tropics.
Far more fun were the daily tropical drinks at half price or so. The fruity base of most
of them allowed them
to be most agreeable with food and proved to be a delightful substitute for the more
expensive and less
satisfying wine.
For those liking barbecued spareribs, hamburgers and hot dogs, they were available at an
upper deck
Grill. A special cook-to-order nook in the upper deck buffet area featured eggs cooked to
order in the
mornings, pizza in the afternoons, and pasta in the evenings. You could order an egg white
omelet but
there was oil used in the pan. The pizza crust was made of the regular bread dough used
throughout the
ship and the tomato sauce was some kind of shortcut sauce. The sauce served with the pasta
was not
grandma's slow simmered marinara sauce, but another shortcut tomato-based sauce. The
simple, al dente
pasta finished with a bit of garlic and oil and fresh ground romano cheese proved
satisfying.
The overall quality of the food ranged from good to very good. The lack of attention to
sauces did detract
from the total effect in my personal opinion. I cannot comment on the midnight buffets--we
are early-to-bed
people.
The problem with abundance of good food and a relatively passive 10 days is, of course,
the tendency to
overeat. Many of our fellow passengers were a testament to a lifetime of such indulgence.
People not yet in
their 70s unable to climb two decks without exhaustion, showing signs of arthritis and
many carrying a large
amount of weight. Full credit to the Horizon galley for having low fat, low calorie
selections on every menu
for those of us unable to refuse those tasty temptations available at every turn.
The ports of call on this cruise included St. Maarten, St. Lucia, Barbados, Antigua and
St. Thomas. One's
impression just beyond the port shopping areas is one of third world poverty. Duty free
shopping may be a
good deal but my wife says most of the goods can be bought at similar discounts on the
internet or at
various outlet stores at home. Liquor is a bargain and unset gemstones may also be a good
deal. We
didn't find the liquor bargains worth the schlepp, and we don't know the ins and outs of
gemstones. St.
Thomas seems to be more prosperous than the other islands we visited.
We went on two big excursions. For someone wanting a bit of adventure and also a bit of a
workout, I can
recommend the Americas Cup racing yachts on St. Maarten. The St. Lucia all day tour,
LaSoufriere and
the Pitons by Land and Sea, was less enjoyable to me. My overall impression was one of
lots of travel for
somewhat pedestrian destinations except for a nice botanic garden.
We are early risers and are in bed far before midnight so I can only comment that the
Family Duo in the
Rendezvous Lounge played nice jazz and pleased the dancers a lot. Being early risers
dictated the main
seating as dining choice. We had a table for two which I do recommend to those who are
sensitive to overly
familiar table companions. The main seating seemed to be a bit more informal than the
later seating and
any neat jacket and tie seemed to fit even on formal evenings. My wife dressed as for an
elegant luncheon
and seemed perfectly to fit in.
Our cabin was comfortable and generous of space in general and shower space in particular.
This was an
outside cabin on the lowest passenger deck, port side, just aft of the after elevator. We
travel light and the
closet space was more than adequate. Everything worked fine but we were awakened two or
three times by
loud conversation in the elevator area nearby. Our room steward was friendly and
efficient.
The waiter and busboy were from Poland and Hungary respectively. The waiter took a few
days to loosen a
bit and then told us he had gained 30 pounds in several months. He said the crew galley
served good
food. The busboy was a young man of sensitive nature, naturally polite. Although not very
experienced, his
overall approach to his work was agreeable.
As for the supporting cast of the sommelier, the maitre d'hote, the cruise staff and
support people, along
with the servers at the buffets: most seemed pleased to be working on the ship and eager
to make our trip
pleasant. What would I like to see? Lectures of any sort just to exercise the mind. Most
of the talks we got
were somewhat veiled sales pitches for either excursions or particular 'recommended'
shops. I'd also like to
see more movies either on the big screen or on one of the ship's TV channels. Now the big
question:
Would we book another cruise on the Horizon? The answer is a qualified yes. The passivity
of cruising in
general is a drawback--the value for money is an inducement. If we could find more
interesting ports of call
and a bit more emphasis on quality of food versus quantity we would be happy to consider
another cruise
on the Horizon.
Name: Leonard E. Polikoff
Email: lennyp@worldwideinet.com
Age: 73
Occupation: retired
NumberOfCruises: 25
TravelAgent: No
Ship: Celebrity-Horizon
SailingDate: Dec. 13, 1999
Itinerary: St. Martin, Barbados, St Lucia, Antigua, St. Thoma
Cabin: 6100
FoodDiningRoom: 95
CruiseDirector: 90
CabinComfort: 98
FoodRoomService:
CruiseStaff: 90
CabinAmenities: 95
FoodLidoDeck: 100
DiningRoomService: 98
CabinQuietness: 95
FoodMidnightBuffets: 95
CabinSteward: 100
ShoreExcVariety: 98
FoodVariety: 95
DeckService: 100
ShoreExcValue: 95
GoodForHoneymoon: 90
CasinoStaff: 100
PrivateIsland:
GoodForFamilies: 85
LoungeService: 100
TenderService: 90
GoodForSeniors: 100
BeautySalonStaff:
EntertainmentLounges: 85
WheelchairAccess: 100
ExerciseFacilities: 95
EntertShowLounge: 95
OverallPortsofCall: 100
BeautySalon:
EntertainmentPoolside: 85
CruiseActivities: 85
Casino: 100
AirSeaProgram:
MedicalFacilities:
ShipCleanliness: 100
EmbarkDisembark: 80
DiscoNightclubs:
DeckSpace: 90
Stabilization: 95
ShopsOnBoard: 80
SpaceRatio:
OverallCruiseValue: 98
Submit: Submit Review
Date: 26 Dec 1999
Time: 22:36:09
Remote Name: mia1-ppp-68.worldwideinet.com
Remote User:
Comments
The Horizon is nine years old but doesn't look it. It is kept immaculate and shiny. I had
cruised this ship
when it was brand new an this was my second cruise aboard this vessel. It is a
medium-sized ship. This
sailing was completely booked and this put a strain on the staff. But they managed to
handle the
passengers with skill and professionalism. Celebrity Cruise Lines has a reputation for
excellent dining room
service. In general, they lived up to its reputation. Dinners were served with with class
and were we never
rushed. Breakfasts and lunches in the dining room were not as satisfactory and after two
days we started
taking our breakfast and lunch meals on the lido decl (buffet). The buffet was absolutlely
excellent every
time. The breads, rolls and pastries were super. They are weak in the soup department.
Midnight buffets
are great and on evenings when there was no midnight buffet, there was butler service in
all the public
areas. The shows were lively although not as fast-paced as on ships with larger stages.
However, the
costumes and choreography were terrific. As I said, the ship was completely sold out with
mostly senior
citizens. There were some children and they were kept busy with planned activities. The
cruise director is a
very talented young man. He and his staff tried very hard (with some degree of success) in
getting the
pasengers to participate in pool-side games. I found the Caribbean band at poolside was
too loud for my
taste and the reggae music got monotonous. The worst part of this cruise was the
debarkation procedures.
The terminal cannot handle all the people and while passengers were debarked according to
"colors", the
baggage area at Port Everglades cannot handle the crowd. Tempers flared up among some
passengers in
their efforts to find their luggage and get porter service. The wonderful cruise vacation
spirit soon
evaporated in the crowded baggage pick-up room.
Name: SYLVAIN FOREST
Email: lourspolaire@yahoo.com
Age: 44
Occupation: Administrator
NumberOfCruises: 5
TravelAgent: No
Ship: Celebrity-Horizon
SailingDate: dec. 13, 1999
Itinerary: Eastern Caribbean
Cabin: 4140 / 12
FoodDiningRoom: 90
CruiseDirector: 90
CabinComfort: 95
FoodRoomService: 90
CruiseStaff: 95
CabinAmenities: 95
FoodLidoDeck: 90
DiningRoomService: 80
CabinQuietness: 80
FoodMidnightBuffets: 95
CabinSteward: 90
ShoreExcVariety: 85
FoodVariety: 85
DeckService: 70
ShoreExcValue: 90
GoodForHoneymoon:
CasinoStaff: 80
PrivateIsland:
GoodForFamilies:
LoungeService: 85
TenderService: 85
GoodForSeniors:
BeautySalonStaff:
EntertainmentLounges: 90
WheelchairAccess:
ExerciseFacilities: 90
EntertShowLounge: 85
OverallPortsofCall: 90
BeautySalon:
EntertainmentPoolside: 85
CruiseActivities: 85
Casino: 85
AirSeaProgram:
MedicalFacilities:
ShipCleanliness: 95
EmbarkDisembark: 90
DiscoNightclubs: 90
DeckSpace: 75
Stabilization: 80
ShopsOnBoard: 70
SpaceRatio: 85
OverallCruiseValue: 85
Submit: Submit Review
Date: 05 Jan 2000
Time: 21:16:17
Remote Name: ppp-5800-02b-2221.mtl.total.net
Remote User:
Comments
We are 2 married couples who cruise together every year. We are all in our fourties. We
sailed
Horizons East Caribbean itinerary from Dec. 13 to 23, 1999. Here are our notes:
The ship is very clean and someone is constantly cleaning, shining, polishing, washing,
varnishing,
vacuuming. The carpets could be replaced in some areas but such an endeavour appeared to
have been undertaken recently in some areas of the ship.
Embarkation and disembarkation procedures are simple, straightforward and conducted in a
very
efficient way. Upon embarkation, our luggage were at the cabin before we got there. One
thing
that needs to improved upon embarkation is that 45-minute in the Coral Seas Café to have
lunch.
The dining room, The Grill and room service were not operating at that hour. We really
feel
Celebrity Cruises should remedy that situation soon. At disembarkation, our luggage were
picked
up quickly and placed next to each other in the reception area, instead of having been
scattered
all over the place (Are you reading this, RCI?). We got off the ship, found our luggage
and we
were out of there in less than 15 minutes.
This ship rolls quite a bit, considering we only encountered 8-foot waves during the trip.
We were
not really bothered by it but one of our friends started feeling queasy one day and had to
purchase sea-sickness bracelets. They work, providing you wear them but they look
strangely out
of place with a formal outfit at the captains dinner. Shell try a patch next
time around.
There is not as much deck space on the Horizon as one would find on newer ships. Lounge
chairs
on these decks were plentiful, fitted with a padded cushion and exceptionnally
comfortable.
The food in the dining room was consistently very good. The food variety in the dining
room was
impressive. However, The Grill served the same hamburger and hot dog fare every day at
lunch.
The Coral Seas Café served the same sandwich assortment day in and day out at afternoon
tea.
One aspect of dessert that was really appreciated was the sugarless dessert selection
available in
the dining room and the Coral Seas Café. The food in the midnight buffet was exquisite,
but having
chosen the late sitting, we rarely ate anything there. We only went to see each
nights
extraordinary presentation. Some evenings, waiters circulated in the ships various
lounges,
offering tasty hot or cold tidbits for our munching pleasure. That was great and enjoyed
by
everyone in our group.
Our cabin steward kept our room in impeccable order. No sooner had we left the cabin in
the
morning that he went in there and straightened everything. Same was true for the evening.
The cabin itself was very space efficient. There was plenty of closets, drawers, a
combination safe,
a built-in hair dryer. There could have been more hangers in the closets, but we had
packed a few
in our luggage. The shower was adequate but we experienced a hot water shortage on
occasion
(a first for us on a cruise ship). The bed was comfortable. The ship features an
interactive in-cabin
system known as the Celebrity network. This system is obviously powered by an inadequate
server
that can not keep up with the demands generated by the passengers. I tried to use it for
10 days
and never got any further than the Please Standy screen. No need to pack an alarm clock as
the
ship vibrates as if you were experiencing an earthquake when docking procedures are
underway
(another first for us on a cruise ship). Change that had been placed in an ashtray
actually rattled:
very unpleasant when youre trying to sleep.
Our waiter was very efficient but not very personnable. He served 16 passengers and was
continually overworked and running around. No time to chat, get to know the passengers,
smile,
make us feel welcome or establish a rapport with us.
The bus-boy served even more passengers. Our water glasses remained empty through most of
dinner, our bread basked was hardly ever refilled. We got the impression he was doing his
best
but he simply had too many passengers to look after. He was, however, very pleasant. He
smiled,
exchanged a few words with us whenever he could. He tried harder than the waiter at being
personnable.
When we chose to eat breakfast in the dining room, we were served at our usual table by a
different waiter, who never got a chance to become familiar with our habits.
The ship does not stock Motts Clamato juice. That was a disappointment to us as we
enjoy Bloody
Caesars before dinner. Now I understand why Holland America mentions that detail in their
brochures.
Deck service was dismal at best. Whereas normally, you only have to look around to attract
a bar
service attendent on deck, there were very few waiters on hand around the pool.
We became regulars at the Cova Café, where a charming Philippino waitress (Mercedita)
really
went the extra mile to make us feel special. Always smiling, remembering our favourite
drinks,
offering enlightened suggestions when we couldnt make up our minds, going out of her
way to
give us the best service available.
Although Horizon is 9 years old, the exercise facilities were reasonnably up to date. A
knowledgeable trainer was always on hand to explain the exercise equipment.
The sauna was ridiculously small, compared to newer ships. The pools on deck were small
and
access over a retaining wall and a vertical ladder with high steps was difficult. These
amenities
really show the ships age, unfortunately.
We enjoyed each and every port of call: St.Maarten, St.Lucia, Barbados, Antigua and
St.Thomas.
St.Maarten, especially, had just reopened for tourists the day before, having suffered
greatly on
account of hurricane Lenny a few weeks before. It was business as usual in St.Maarten,
except for
a few tours that had to be cancelled. Shore excursion variety was good and each port of
call
offered a wide array of activities to suit many tastes. Shore excursion values seemed
reasonnable.
Cruise activities were plentiful and enjoyable. The cruise staff ran these activities
expertly and
were very pleasant, even when the patrons tried to ruffle their feathers. A Celebrity
Cruises T-shirt
we earned by participating in these activities shrank so much when my wife washed it, we
had to
give to our 5-year old nephew; what a disappointment.
Shops on board the ship were disappointing. Selection was limited, advertised specials
were out of
stock. A word to the wise: if you sail on Horizon and see something you like, buy it there
and then;
dont wait. You may never see it again.
The cruise director was a very enthousiastic and energetic young man, whose good humour
was
actually contageous. This cruise staff was the greatest at any hour of the day.
Entertainers throughout the ship were talented and offered good performances. The singers
and
dancers were great. The Vegas-style costumes were very impressive. A word of warning: the
best
seats in the Paladium lounge are on the bottom level. The upper levels view is
partially obstructed
by a brass bar that runs atop the impecabbly clean glass that encircles the balcony.
Overall, we feel that this cruise was a good value but we really prefer a newer ship with
all the
trimmings. The final question remains: Would we sail with Celebrity again? Yes, but on a
newer
ship.
Name: Patricia M Lynch
Email: patricia.m.lynch@kp.org
Age: 48
Occupation: attorney
NumberOfCruises: 3
TravelAgent: No
Ship: Celebrity-Horizon
SailingDate: 12\23\99
Itinerary: Carribean
Cabin: 445/Category 6
FoodDiningRoom: 86
CruiseDirector: 95
CabinComfort: 95
FoodRoomService:
CruiseStaff: 95
CabinAmenities: 100
FoodLidoDeck: 89
DiningRoomService: 79
CabinQuietness: 100
FoodMidnightBuffets:
CabinSteward: 100
ShoreExcVariety:
FoodVariety: 95
DeckService: 100
ShoreExcValue:
GoodForHoneymoon: 100
CasinoStaff:
PrivateIsland:
GoodForFamilies: 100
LoungeService: 100
TenderService: 90
GoodForSeniors: 100
BeautySalonStaff:
EntertainmentLounges: 90
WheelchairAccess:
ExerciseFacilities: 100
EntertShowLounge: 90
OverallPortsofCall: 100
BeautySalon:
EntertainmentPoolside: 90
CruiseActivities: 100
Casino:
AirSeaProgram:
MedicalFacilities:
ShipCleanliness: 95
EmbarkDisembark: 95
DiscoNightclubs: 100
DeckSpace: 90
Stabilization: 70
ShopsOnBoard: 100
SpaceRatio: 90
OverallCruiseValue: 100
Submit: Submit Review
Date: 23 Jan 2000
Time: 23:39:24
Remote Name: dialup-209.244.96.217.sanfrancisco1.level3.net
Remote User:
Comments
Our Millenium Cruise on Horizon was the ultimate in self-indulgence and pampering. The ship was
beautifully decorated and the three formal nights were spectacular. New Year's Eve was the party you
always wanted to attend. The bands, the lounges, the fireworks, the stars, the weather were all
fabulous.
The ship is very comfortable and lovely. As with other Celebrity ships, the decor is reminiscent of a
Westin or Hyatt hotel. The ports of call - St. Thomas, St. Lucia, St. Maarten, Antigua, Barbados and
Nassau - were wonderful and different. We didn't take any shore excursions. We toured the towns for
an hour or so, then took a cab to a local beach. The water is clean, clear and warm. The beaches are
wonderful and clean. The cabdrivers all were very honest. Even when we thought we were
overcharged, we were not. The Shopping Lady, part of Celebrity's 'Shopping Program' is very helpful in
recommending good beaches and in letting you know what to expect the cab fare to be. There were
plenty of cabs when we wanted to leave the beach at each destination.
In St. Maarten, there is a public bus behind the central square of the town off the main dock, that will
take you to the French side for $2. We also found the cheapest discount liquor in St. Maarten in the
Dutch town. Antigua is the most charming with the most real native craft and beautiful hand made items.
The only negative of the cruise was the service in the dining room. My husband and I had a table for
two. Our waiter consistently rushed us, even after we asked him to let us eat in a more leisurely fashion.
We weren't being overly slow. We wanted to go to the 10:30 show like everyone else, but didn't want to
finish our meal much before 10:15.
At one meal, my husband finished his course before I did. The waiter removed my husband's dish and
immediately brought the next course to my husband. We asked him to hold that dish until I finished my
course. Then, we'd start the course together. The waiter in pique stood with his feet crossed, holding
both our dishes for the next course over our table, staring at me until I finished my dish. Even after this
incident, he continued to bring the next course for the person who was finished, regardless of where
the other person was. We continued to ask him to wait. It negatively impacted the pleasantness of the
experience.
The bus boy was just inept and obviously terrified. He had a lot of trouble keeping the water glasses
filled and getting bread on the table before the third course. In general, I think the dining room is
understaffed.
The food was good, but not great. The fish was always dry and overdone. The fruit soups are
spectacular. There is a very nice selection of wine at reasonable prices. We are mostly familiar with the
California wines and were impressed with the selection. The dining room lunches are the best meals on
the ship.
The buffet breakfast is wonderful. You can have a made to order omelet or the terrific pickled herring
and smoked salmon that Celebrity offers, and eat outside on the back deck. There are also wonderful
fresh fruit combinations and cereal. The waiters there are very nice and helpful.
The other problem, which I thought fun, was that the ship pitched tremendously whenever in open seas.
On New Years' Eve, we leaned very heavily to the port side for several hours. The waiters had trouble
standing straight, as did we women in heels. My husband and I were wondering if there was something
wrong with the engines. The ship generally seemed slow and maybe the captain was trying to keep the
ship stable. However, we just made the fireworks show. Maybe he had to turn the engines up full, with
one engine having more power than the other, resulting in the distinct lean to port.
The shopping program on Celebrity is terrific in preparing you for the destination, even if you don't
intend to do much shopping. It includes lots of information about the destination.
The showroom entertainment is very impressive, but not as good as the shows on Galaxy or Century.
The costumes are great, but the singers and dancers are merely fair.
I'd definitely go on a Celebrity Cruise again, but I'd prefer one of their other ships.
Name: Susan Baguisi
Email: smbaguisirn@webtv.net
Age: 41
Occupation: Registered Nurse
NumberOfCruises: 3
TravelAgent: No
Ship: Celebrity-Horizon
SailingDate: February 4, 2000
Itinerary: 10 Day Ultimate Caribbean
Cabin: 5048
FoodDiningRoom: 80
CruiseDirector: 75
CabinComfort: 90
FoodRoomService: 80
CruiseStaff: 85
CabinAmenities: 90
FoodLidoDeck: 85
DiningRoomService: 90
CabinQuietness: 70
FoodMidnightBuffets: 85
CabinSteward: 90
ShoreExcVariety: 95
FoodVariety: 80
DeckService: 90
ShoreExcValue: 90
GoodForHoneymoon: 50
CasinoStaff: 70
PrivateIsland:
GoodForFamilies: 50
LoungeService: 90
TenderService: 85
GoodForSeniors: 80
BeautySalonStaff:
EntertainmentLounges: 75
WheelchairAccess:
ExerciseFacilities:
EntertShowLounge: 70
OverallPortsofCall:
BeautySalon:
EntertainmentPoolside: 75
CruiseActivities:
Casino: 75
AirSeaProgram: 90
MedicalFacilities:
ShipCleanliness: 75
EmbarkDisembark: 80
DiscoNightclubs:
DeckSpace: 80
Stabilization: 75
ShopsOnBoard:
SpaceRatio: 80
OverallCruiseValue: 75
Submit: Submit Review
Date: 27 Feb 2000
Time: 11:10:56
Remote Name: proxy-564.public.rwc.webtv.net
Remote User:
Comments
We were very disappointed in the Horizon, as we have sailed on Celebrity's Zenith in the past. The Horizon
is getting old and in ill-repair. Carpets were soiled and torn. Bedspreads had holes and patches. Light
bulbs were obviously blown and not replaced and PA systems did not work well. People were stuck in
elevators. The food was very average for cruise food and not the high quality we had received on the
Zenith. The breakfast and lunch buffets were the same everyday. Even the staff in some of the areas
seem to have a "who cares" attitude. My friend ripped her gown on a nail sticking out of a chair in the
casino, permantly ruining the dress. She did not make a big deal about it, but told the casino manager who
came and just removed the chair, saying "Thank you", but offering nothing for the dress, not even a free
drink, just nothing. The same one night in the dining room when we had ordered a bottle of wine for a
special occassion via the interactive TV, the wine did not show up for dinner and the wine steward was
called over. He was extremely rude. 3 days later we got a call in our room, did we want the wine that night
for dinner as they had just gotton the order! No apology or anything. The itinerary was excellent-Ft
Lauderdale, St Maarten, St Lucia, Barbados, Antigua and St Thomas. Shore Excursions were an excellent
value, and they had a large variety. The shows were geared for a more elderly crowd, the comedian being
the best. Again, we found the Zenith to be by far a superior ship and I hope Celebrity has plans on
re-furbishing or retiring the Horizon.
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