Note - this page contains multiple reviews.

Name: Ross Klein
Email: rklein@mun.ca
Age: 48
Occupation: professor
NumberOfCruises: 30
TravelAgent: No
Ship: Cunard-SeaGoddess1
SailingDate: 19 October 2000
Itinerary: Transatlantic (Malaga -> Barbados)
Cabin: 203
FoodDiningRoom: 95
CruiseDirector: 90
CabinComfort: 95
FoodRoomService: 99
CruiseStaff: 90
CabinAmenities: 85
FoodLidoDeck: 90
DiningRoomService: 50
CabinQuietness: 85
FoodMidnightBuffets: 
CabinSteward: 95
ShoreExcVariety: 90
FoodVariety: 90
DeckService: 25
ShoreExcValue: 85
GoodForHoneymoon: 40
CasinoStaff: 90
PrivateIsland: 
GoodForFamilies: 40
LoungeService: 60
TenderService: 
GoodForSeniors: 90
BeautySalonStaff: 
EntertainmentLounges: 70
WheelchairAccess: 0
ExerciseFacilities: 85
EntertShowLounge: 70
OverallPortsofCall: 90
BeautySalon: 
EntertainmentPoolside: 
CruiseActivities: 85
Casino: 85
AirSeaProgram: 95
MedicalFacilities: 90
ShipCleanliness: 80
EmbarkDisembark: 88
DiscoNightclubs: 85
DeckSpace: 90
Stabilization: 95
ShopsOnBoard: 75
SpaceRatio: 85
OverallCruiseValue: 85
Submit: Submit Review
Date: 13 Jan 2001
Time: 09:38:00
Remote Name: ce-stjh-01-03-e0.cbl.nf.net
Remote User: 

Comments

Our experience on the Seabourn Goddess I is such that we would not likely return to Seabourn Cruise Line. 

Accommodations: The cabin and physical facility of the ship were fine. It was comfortable, easy to get around,
and the cabin was more than adequate. The bathroom was well stocked, however passengers should be
aware that the "designer soaps" advertised in the brochure are not available unless you specifically ask for
them. Also, the toilet paper (on our cruise) was totally unacceptable -- it was worse than the toilet paper in the
washrooms at the Paris airport and absolutely the worst I have experienced on any cruise ship. 

Dining: The food was consistently excellent. However, dining room service left much to be desired. Filling of
water glasses and wine glasses was often ignored, food or plates were dropped on me several times, some
waiters were downright rude, and supervisory staff was incompetent and unprofessional. The food would
easily deserve a "9" on a ten-point scale. The service would scarcely receive a 2. While the company
advertises "open seating -- dining when you want and with whom you want", the reality is that everyone
arrives at dinner between 7:30 and 7:45. If you want a table for 2, then you either arrive at 7:30, or must wait
until 9:15 or 9:30 (and dine while the dining room is being cleaned and prepared for the next day's breakfast
-- be aware that wine service is cut off at 10:00). If you want a larger table, there may be some flexibility until
8:00, but after that you too must wait until after 9:15 or 9:30. 

Complimentary Wines: Seabourn provide "complimentary" wines with lunch and dinner. Passengers should be
advised that the wines are among the worst I have ever seen on a ship that provides wines to passengers --
the very worst we had on the Radisson Diamond was still better than the best we had on the Seabourn
Goddess I. The same "American Riesling" from Oregon was served more than half of the days. And it was one
of the better wines. 

Bar Service on Deck: Beverage service on deck was poor to nonexistent. There was no beverage service in
the morning around the pool until after 10:30 or 10:45 AM, and even then it was spotty. We often had to go to
the bar and get the drinks ourselves -- when the bar wasn't staffed (which was often) we would just go behind
the bar and take what we wanted. Not what is expected from "ultra-luxury". 

Miscellaneous Comments: The public bathrooms were not cleaned regularly (and it was obvious). Avoid room
209 (or any room nearby) -- there is a hydraulic pump below the room that is heard (volume = 78 decibels)
several times every hour. If you are stuck in the room, be aware that a past pasenger in that cabin
complained loud enough that they were given a $15,000 credit for a future cruise. Yes, the company still sells
that (and nearby) cabins. 

Bottom Line: When taking a cruise, one can expect some minor problems. In this cruise, the problems were
well beyond minor. When these were raised to senior management in Florida, the response was "thanks for
the feedback; we look forward to welcoming you back on Seabourn." They made no sincere effort to solve the
problems. Unless you are willing to take a big chance with your vacation time and money, beware of the
Seabourn Goddess.

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