Note - this page contains multiple reviews.

Name: Yonnie and Joe Makar
Email: yonnijoe@helicon.net
Age: 56
Occupation: Retired educators
NumberOfCruises: 31
TravelAgent: No
Ship: Holland-Zaandam
SailingDate: June 10 - 24, 2000
Itinerary: Western/Eastern Caribbean
Cabin: 8082/8075 Category A
FoodDiningRoom: 96
CruiseDirector: 98
CabinComfort: 90
FoodRoomService: 95
CruiseStaff: 92
CabinAmenities: 95
FoodLidoDeck: 95
DiningRoomService: 98
CabinQuietness: 95
FoodMidnightBuffets: 
CabinSteward: 98
ShoreExcVariety: 
FoodVariety: 95
DeckService: 98
ShoreExcValue: 
GoodForHoneymoon: 
CasinoStaff: 
PrivateIsland: 92
GoodForFamilies: 
LoungeService: 95
TenderService: 95
GoodForSeniors: 95
BeautySalonStaff: 
EntertainmentLounges: 96
WheelchairAccess: 
ExerciseFacilities: 96
EntertShowLounge: 98
OverallPortsofCall: 90
BeautySalon: 
EntertainmentPoolside: 90
CruiseActivities: 90
Casino: 
AirSeaProgram: 
MedicalFacilities: 
ShipCleanliness: 99
EmbarkDisembark: 98
DiscoNightclubs: 95
DeckSpace: 95
Stabilization: 99
ShopsOnBoard: 92
SpaceRatio: 98
OverallCruiseValue: 95
Submit: Submit Review
Date: 26 Sep 2000
Time: 15:31:50
Remote Name: gbg-04b-082.charterpa.net
Remote User: 

Comments

Just learned about this internet site through Conde'Nast Traveler magazine. We did back-to-back cruises
on the Zaandam June 10 - 24 doing the Western and Eastern Caribbean. Having done these itineraries
many times before, these ports were not new to us. As a result we took only one excursion in two weeks.
We just went to have a good time. Our favorite bar was the Ocean Bar where we had the pleasure of
having Doris serve us. She recognized us first. She remembered us from the Ocean Bar from our
October 99 cruise on the Maasdam. She introduced Mylene and Gary to us. All took turns waiting on us
and bringing us the hot and cold Hor D'ouvrs. Unfortunately this wonderful group was split up and worked
other bars the second week. HAL rotates their personnel every two weeks. We weren't impressed with the
bar personnel assigned the Ocean Bar the second week. So we decided to try the Crow's Nest. Big
Mistake! There were quite a few first time cruisers who literally took over the bar. 

As we were first seating
diners we went to the Crow's Nest at 5:10 and barely found two empty chairs. After waiting 10 minutes a
server came and took our drink order. While waiting for our drinks we watched numerous people help
themselves to the Hor D'ouvrs. Some of the people didn't even use the plates or napkins that were
provided. They just dipped into everything with their hands. At 5:55 we still didn't have our drinks so my
husband went over to the bar and cancelled our order. On the way to dinner we stopped at the Purser's
office and reported what had happened. They made certain that we would not be charged for the drinks.
Throughout the two weeks, Doris, Mylene, and Gary made certain that we were taken care of at the
Captain's parties, the repeat passengers parties and the private parties that we were invited to. We had
asked both cruise director, Susan Wood, and social hostess, Lammy Erdtsieck, why there were so many
first time cruisers. We were told that HAL reduced prices on many of its cruises this past summer in order
to attract new customers. When we arrived in Fort Lauderdale we were surprised to find that we had to
wait until 1:30 before we could board the ship. 

We wondered why we had to wait so long as we have
boarded other cruise ships by noon. HAL, anticipating there would be people doing back-to-back cruises
and not taking any tours serves lunch from 12 to 1. HAL doesn't offer any tours that return to the ship.
HAL offers a couple of tours that end at the airport. We had done them in the past. You can rent a car
from the ship's tour office but since you have to drop the car off at the airport, you have to take a taxi
back to the pier. We did have air-conditioning problems in our mini-suite, 8082. The room was quite warm
when we entered it on the first day. We adjusted the control but still no relief. We reported the problem
the next day and an engineer was sent to the room while we were at dinner. He claimed that nothing was
wrong. We called again - still no solution. At 10:30 PM we could not stand the heat in the cabin any longer
so we called the Purser's office again. The assistant purser and an engineer came up. An engineer
earlier in the evening had taken out the filter and replaced it with a clean one. Still no cool air. You could
hardly feel any air coming out of the vent. The assistant purser sent a fan to our cabin which was a great
help. She said that they would see what they could do for us for the second week. The next day they
heard from the Seattle offices. We were given a couple of cabin to choose from which were located in the
same area. 

To make a long story short we moved from the port side (first week) to the starboard side
(second week). And the fan went with us as the air-conditioning in the new cabin, 8075, wasn't much
better. During the course of the two weeks we did learn that HAL had ordered a different kind of
air-conditioning system for the Volendam and the Zaandam. It is one continuous air flow system for the
entire ship. It is not zoned like other ships. So the higher up and further back you are in the ship, the less
efficient the air-conditioning. We talked with a couple of people who had cabins forward on Dolphin deck
and they were freezing. When the lock smith came to replace the batteries in our safe he noticed that we
had a fan in our cabin. He made the comment that many of the crew members had fans in their cabins as
well. As for food. It was great! Never once did we have to send anything back at dinner as we have had to
do on other cruise lines. Sri our waiter was fabulous. We had a table for four by the windows. The couple
who dined with us the first week we are still in touch with and hope they will soon join us on another
cruise. The couple sitting at our table the second week will be joining us in November on the Ryndam. 

As
it is customary, HAL rotates their waiters and busboys every week. We were not happy with our new
waiter so we asked the maitre' di if it would be possible to have Sri back. Our wish was granted. Marco
Polo restraurant. Excellent! A must try! Italian food cooked to order. And the deserts - supurb! The first
week we were unable to make a reservation. We had boarded the ship on Saturday and by 11 AM on
Sunday a sign was posted indicating that it was filled for the duration of the cruise. So the next week,
immediately after the boat drill, and with life jackets in hand, we lined up and got a reservation. However
we did notice that many tables were not filled during the two weeks we were on board. Some people never
showed up after making reservations. They didn't even have the curtesy to call and cancel. Oh yes - they
have a different wine list than in the Rotterdam dining room. As usual the shows and entertainment were
first class. We especially enjoyed Mike Robinson the ventriloquist and the juggling antics of Chuck Gunter
and his brother. Since we have been to all of these ports many times before we took only one tour.
Stingray City on Grand Cayman Island. We thoroughly enjoyed Stingray City but thought the brochure
listing 'island sight seeing' should be more than just a brief school bus transfer from the ship to the
launch. There were four buses that took us to the boat launch. However when the boat returned to the
pier from our Stingray City tour, there was only 1 bus to take people back to the ship. We learned that
some people had to wait nearly an hour to get back to the ship. And there are no seats or shops to loaf in
while waiting for the buses. Overall - great ship - great line. Minor inconviences. Looking forward to our
next HAL cruise.

Name: Edwina Reid
Email: reid13@ibm.net
Age: 34
Occupation: Air Force Officer
NumberOfCruises: 3
TravelAgent: No
Ship: Holland-Zaandam
SailingDate: 16 Sep 00
Itinerary: Western Carribean
Cabin: 1857/Cat E
FoodDiningRoom: 75
CruiseDirector: 
CabinComfort: 90
FoodRoomService: 70
CruiseStaff: 85
CabinAmenities: 95
FoodLidoDeck: 75
DiningRoomService: 70
CabinQuietness: 95
FoodMidnightBuffets: 
CabinSteward: 99
ShoreExcVariety: 50
FoodVariety: 75
DeckService: 
ShoreExcValue: 
GoodForHoneymoon: 75
CasinoStaff: 
PrivateIsland: 95
GoodForFamilies: 
LoungeService: 
TenderService: 90
GoodForSeniors: 90
BeautySalonStaff: 95
EntertainmentLounges: 88
WheelchairAccess: 
ExerciseFacilities: 95
EntertShowLounge: 88
OverallPortsofCall: 85
BeautySalon: 95
EntertainmentPoolside: 
CruiseActivities: 90
Casino: 
AirSeaProgram: 
MedicalFacilities: 
ShipCleanliness: 99
EmbarkDisembark: 92
DiscoNightclubs: 
DeckSpace: 80
Stabilization: 90
ShopsOnBoard: 90
SpaceRatio: 80
OverallCruiseValue: 83
Submit: Submit Review
Date: 30 Sep 2000
Time: 20:16:14
Remote Name: slip-32-100-60-124.nm.us.prserv.net
Remote User: 

Comments

We choose the itinerary before choosing a cruise line, because I really wanted to see Chichen Itza. We
chose HAL for two reasons; price and Celebrity ticked me off by loosing our membership in their return
sailors club. 

We flew into Fort Lauderdale late Friday and stayed near the port that night. Our documents indicated
boarding would start at 3 pm and everyone had to be on board by 4 pm. By reading various websites, I
learned boarding would start between 1- 1:30 pm. We arrived at about 1:15 and boarded the ship about
2:30 pm. 

Our stateroom was on the Dolphin deck, mid-ship. We had booked a run of the ship, with a minimum
guarantee of a Cat H cabin and we were upgraded to Cat E cabin. The cabin was very large, larger than
our previous cruises and very nicely laid out. We had a Queen bed, a loveseat, a nice desk and a large
bathroom including a bathtub. Definitely, the nicest cabin we have had. 

Except for the cabin, I didn't really like the ship. I found the color scheme loud, a mixture of yellow gold,
purple, red and orange. The organ in the center of the atrium is unattractive and I think, I like the larger
ships, which have a more open feel. I also disliked the fact that the main pool had one of those
retractable roofs. It seemed to trap heat, the chlorine smell and the smell of grilling food in the afternoons.
We spent no time by the pool for those reasons. In the late afternoon, the smell of cooking hamburgers
from the poolside grill wafted down the elevator shaft to all nine decks. Not pleasant. 

I also had trouble with the main dining room. Personally, I think the food is better on Celebrity. The food is
not horrible and a few things were good, but for the most part, I was not impressed. Normally on a cruise, I
have trouble deciding what to have, especially for desert, because of all the wonderful choices. On the
Zaandam, I had trouble find anything that sounded good; especially for desert. That aside, my main
problem was our table placement. The cruise was sold out and I think, they added tables to an already
crowded dinning room. When we came in for dinner on Saturday night, we found our table was up against
one of the busing stands. This is a table we would dislike for one meal in a restaurant and unacceptable
for 7 days. We immediately request a different table. We indicated to the manger we would be willing
move to a later seating or a larger table (we had a table for two) if needed. We were told nothing could be
done the first night, and we would be contacted if other seats became available. We heard nothing from
them by the next day and raised the issue with our waiter's supervisor. Still no new table, but he offered to
have the waiters not use the section of the bus stand closest to us. This helped, prior to that, we had
trouble talking over the clatter of silverware and dishes. On Tuesday night, I was almost hit by a flying
fork. On Wednesday, I overheard several couples talking about their table changes, so I raised the issue
again. First, I was told nothing must be available or we would have been moved, per our previous
request. Then, that they might be able to put us at a table for four at a different sitting Finally, after my
husband got involved we had a new table for two at the same sitting. We were highly disappointed in our
treatment by the dinning room staff. We were never offer an explanation of why it took so long to honor
our request. 

We also had problems with the Shore Excursions office. As stated earlier, the main reason for taking this
sailing was that I want to see Chichen Itza. I signed up for the $269 excursion as soon as we boarded the
ship. I should explain that due to Hurricane Gordon, the Zaandam did a reverse itinerary and instead of
going to Mexico on the third day (Monday), we were there on the sixth (Thursday). When we got back to
our cabin late Wednesdays night, we found a note from the Excursions office that they had cancelled the
tour. I was quite upset at how late they waited to tell us. They effectively made it impossible for us to make
alternate plans. Had they contacted us earlier, I could have used the Internet to make other
arrangements. I had looked into designing my own excursion prior to the cruise, but the company
indicated the ships early departure from Mexico (2 pm) would be a problem, but with our change in
itinerary, we would not be departing until 5 pm and I could have enjoyed a non-ship sponsored tour. 

One other small issue for us: We found our favorite place to hang-out and read during the day was in the
Crows Nest, the top forward bar/sitting area, but they did not staff the bar on port days until 5 pm. That
meant those of us enjoying the sun and the view had to go one flight down and to the middle section of
the ship just to get a drink. 

Ports: Half Moon Cay is very nice. Get there early or the beach chairs will be gone. We caught a tender
right after breakfast and were in the last tender back to the ship. We had a lovely day in the sun. 

Jamaica: We just got off the ship to buy some coffee. We walked around Ocho Rios a bit. Everyone
wanted to get us a cab and we had a few offers to braid my hair. Ocho Rios wasn't horrible, but it was
cloudy and we decided to enjoy the ship that day. 

Grand Cayman: We were on the first tender off the ship. I had booked a private excursion for us to
Stingray City with Capt Bryan. I found Capt Bryan on the web and we had a wonderful time. Just four of us
on 50ft trimaran sailboat with three crew. We went to two snorkeling spots, where our captain acted as a
guide to the local moray eels and other sea life. Our second stop was stingray city where we saw several
ships packed with 50-100 passengers. Our guide convinced a stingray to come visit our group of four and
let us all hold and feed the ray. After that, we got to swim with about 20 rays as the other sight seeing
boats departed. This is a great excursion and I will never forget the feel of the rays touching me as they
swam by. After sailing back to port, we went to the Hard Rock Cafe. I realized how unimpressed I was by
HAL's food when I realized how much I was looking forward to a burger at the Hard Rock. Grand Cayman
was a wonderful place and we can't wait to go back. 

Cozumel: After our excursion was cancelled we did book another. We stayed on the ship most of the day,
only going ashore so my husband could have a Corona in Mexico. Others travelers were very upset with
the quality of the "Dolphin Experience". They indicated it was overpriced at $99 and they discovered they
could have done the same thing for about $20. Also, apparently the dolphin wasn't in the mood to swim
with people and they only saw him from a distance. 

There were things we liked about the cruise. The gym is very nice and the fitness program was great.
HAL passport to fitness was quite fun and we earned ourselves two very nice bathrobes. The
entertainment seemed better than our last two cruises. The comedian/juggler was absolutely great. Also,
the spa staff was very nice and helpful and the spa ran several specials making the prices almost
reasonable. I also must say our cabin steward was exceptional, much better than on Celebrity and on par
with Princess. Very helpful and quick! Always seemed to right there when you needed him. Another nice
touch was the fresh squeezed orange juice available in the lido buffet at breakfast. The fresh orange
juice is on the side opposite the omelet stand. Not very well advertised, we met people on the last day
who had yet to discover it. But now you had to know it was there, so enjoy! 

Also, the Marco Polo restaurant is a must. The food quality was a couple of steps above that of the main
dining room. The service was also much better. The tables are not as crowded and no one sits near a
bus area. I only wish we could have had more than one night there. One of the best reasons for a suite
would be to get to eat there every night. Sign up early. First sign-up is 2 pm-4 pm the day of sailing. 

One last thing, don't bother to buy the cruise line airport transfers if you fly in/out of Fort Lauderdale. A
taxi to/from the ship is $10 total. The transfers are $12 per person. When we docked there were about 30
cabs waiting and they kept coming. It was by far faster as well as cheaper way to go. 

Name: Eric Hope
Email: flime2dc@aol.com
Age: 30
Occupation: flight attendant
NumberOfCruises: 1
TravelAgent: No
Ship: Holland-Zaandam
SailingDate: September 16, 2000
Itinerary: Western Caribbean
Cabin: 3364/C
FoodDiningRoom: 90
CruiseDirector: 
CabinComfort: 88
FoodRoomService: 80
CruiseStaff: 90
CabinAmenities: 95
FoodLidoDeck: 90
DiningRoomService: 95
CabinQuietness: 98
FoodMidnightBuffets: 
CabinSteward: 98
ShoreExcVariety: 80
FoodVariety: 90
DeckService: 95
ShoreExcValue: 80
GoodForHoneymoon: 95
CasinoStaff: 
PrivateIsland: 98
GoodForFamilies: 80
LoungeService: 90
TenderService: 85
GoodForSeniors: 95
BeautySalonStaff: 99
EntertainmentLounges: 90
WheelchairAccess: 95
ExerciseFacilities: 75
EntertShowLounge: 95
OverallPortsofCall: 85
BeautySalon: 99
EntertainmentPoolside: 
CruiseActivities: 90
Casino: 
AirSeaProgram: 
MedicalFacilities: 
ShipCleanliness: 99
EmbarkDisembark: 90
DiscoNightclubs: 80
DeckSpace: 90
Stabilization: 90
ShopsOnBoard: 75
SpaceRatio: 95
OverallCruiseValue: 90
Submit: Submit Review
Date: 08 Oct 2000
Time: 22:28:16
Remote Name: spider-mtc-tc052.proxy.aol.com
Remote User: 

Comments

This cruise on board the Zaandam was my first, and Holland America exceeded almost all my
expectations. As a tail-end 'Gen-X'er', I was slightly concerned that I might find the cruise and other
passengers to be a bit, well, stuffy. I was also not sure how I would feel about being on a ship of this size
for a whole week--what if there weren't enough activities to keep me busy? In the end I needn't have
worried as you shall see... 

I flew to Fort Lauderdale with my partner and two friends and took advantage of HAL's pre- arranged
transportation. We were met at the gate by a representative and escorted down to the ground
transportation area, where another representative showed us the way to the bus. The embarkation facility
is only a 10 minute ride away and check-in only took a matter of minutes as well. The transportation fee
was $12 one-way per person. We realized that four of us could have piled into a cab and gotten to the
dock much more cheaply, but we had a tight connection on the way back and weren't sure if cabs would
be available at the port the following weekend, so we decided to go ahead and shell out the cash. This
was meant to be a worry-free vacation after all! 

We had about an hour to wait before embarkation began (which was approximately 1pm) so we entered
the waiting lounge. The cavernous room reminded me of a crowded airline departure lounge and as the
room begin to fill I did notice that I was definitely one of the younger people there. Now I must admit that I
am not a huge partier and I was actually hoping for a rather refined, sophisticated clientele. On the other
hand I did worry that perhaps this would be a cruise where the carpets were rolled up at 10pm for the
night. I'm happy to report that while the majority of the patrons appeared to be baby-boomers and up,
there were other young people, and even a few families with children. 

Our friends had a suite so they were allowed on first, and we followed about 25 minutes later.
Embarkation is done in groups (much like boarding an airplane) which is quite sensible, given that the
boat was slated to be full. We boarded the gangway and were met by a wave of stewards in bright red
and blue uniforms, one of whom escorted us to our state room (a ‘C' category outside cabin) and showed
us how everything in the room worked. The room was comfortable and had two twin beds, a small
loveseat with ottoman and table, and a desk area with chair and TV. We had the two twin beds put
together and that did make the room seem a bit smaller, but certainly not claustrophobically so. There
was a ton of closet space--enough for all our clothes, shoes and suitcases. In several of the closets the
shelves folded up against the wall so you could either hang clothing or fold it. The bathroom was also
very adequate and had a shower/tub combination. One interesting item of note: If you book an outside
cabin on the lower promenade deck, your window is literally on the walkway. The windows are mirrored
slightly, so during the day people can't see into your room. If you have your lights on inside your cabin at
night however, you need to close your curtains before disrobing! Our cabin steward Asip cleaned our
room twice each day, provided a gracious turn-down service each evening. 

And then the fun began. After a quick peek at our friends' suite (in a word HUGE) we hit the Lido
restaurant. The line was quite long, however that is understandable given that it was only venue open for
eating while still at port. We ended up eating breakfast and lunch there on several occasions and found
the food to be very good for a buffet-style eatery. 

We walked around the ship and then sat on the by the outdoor pool sipping cocktails as we sailed out of
Fort Lauderdale. Drink prices on board were quite reasonable, and in many cases actually less than you
might pay for at a restaurant or bar on land. They do have duty free liquor for sale in the shops on board.
There is a catch though: The advertised price on the shelves is good only if the liquor is delivered to your
stateroom on the last night of the cruise. If you want to take it with you out of the shop (i.e. to drink on
board) there is a 20% surcharge. 

Our ship reversed its itinerary due to a hurricane SW of Florida, so we headed to HAL's private island
first. The ship anchors about a mile off-shore and is reached by tenders. We only had to wait about 10
minutes to get on a tender and the ride to shore is also about 10 minutes. The water was breathtakingly
blue and the beach sand squished wonderfully between one's toes. We did rent mats and snorkel gear.
The mats were well worth the cost, but the snorkeling was only so-so (the island has no coral reef). I
recommend saving your pennies for one of the snorkeling shore excursions at Grand Cayman or
Cozumel. 

The next several days were spent lounging about and partaking in all the activities on board. There was
truly something for everyone. I spent a day-and-a-half in the Steiner spa getting the royal pampering. The
staff was an energetic bunch from all over the world and did a wonderful job. Adjacent to the spa was a
gymnasium area with nautilus equipment, some free weights and cardiovascular equipment. While not as
fancy as your gym back home, you can get in a decent workout here. HAL has a program called 'Passport
to Fitness' whereby you earn stamps for planned physical activities (like basket ball free throw
tournaments) and gym workouts. At the end of the cruise you can turn your stamps in for items such as
t-shirts, water bottles or (if you went all out physically) big bathrobes or tracksuits. The gym also had an
area for aerobics and stretching classes. I went to a few classes and noticed that many of the seniors
were puffing and grunting, seemingly in pain. I felt the staff should have been a bit more cognizant of
participants' ability levels before some really injured themselves. 

There was literally some planned activity going on every minute during the day, including, bingo, board
games, art auctions, movies (in a real movie theatre), sports activities, afternoon tea, ice sculpting, ship
tours and casino gambling. And of course there was always a chair on the deck with my name on it. Not
only were my fears of boredom unfounded, but I wish I could have been cloned! Now having said this
many of the structured activities (e.g. board games or ping-pong tournaments) are not things I do at
home, so I did have to go forward with an open mind. But I found most things enjoyable, and there was no
pressure to stay if one didn't like the activity. 

The boat never seemed crowded even though it was fully booked. When we docked at Ocho Rios,
Jamaica and Cozumel, Mexico, I stayed on board and felt like I had the ship to myself. I did get off the
boat in Grand Cayman, and had a nice time walking around Georgetown. We also took the snorkeling
shore excursion which was really worth the money. You visit both an old shipwreck in the harbor and a
section of the reef. 

Each night but one we ate in the Rotterdam dining room, where both the food and the service were
superb. The entire week there was only one dish I didn't care for, and that was a matter of personal taste.
And indeed, if you don't care for something, you can simply ask for a different dish. Two evenings were
formal, but a tuxedo wasn't necessary and you certainly would feel comfortable in a dark suit and tie. One
evening was semi-formal (with sportcoat and tie) and the other evenings were dressy casual, meaning
nice slacks and shirt for the men. On the formal evenings, photographers came by all the tables to take
pictures. You also had your picture taken pretty much every time you got off the ship in port. All the
picture-taking got to be annoying after a while; I would have preferred to have the photographers off to
the side so that those who where not interested in pictures would not have to wait in line on the gangway. 

The photography issue aside, everything about the cruise was wonderful indeed. I must also make note
of the extraordinary service provided on board. Every time I turned around, a waiter or waitress was there
to assist you. The service was relaxed and friendly, and I got the sense that the crew isn't out (solely) to
make tips. That's not to say that tips are not appreciated. HAL has a 'tipping not required' policy, which is
not the same as a 'no tipping policy'. What you decide to give is totally up to you, but you need to
remember that most of the crew has family back in Indonesia or the Philippines to support, and so tips are
important. 

I felt that Holland America provided me a great cruise value for the money I spent and would recommend
them to anyone looking for a relaxing cruise that also provided a sense of style. If you're looking for a
nonstop party or a cruise with tons of physical activity, this might not be the best match for you. Everyone
else looking to slow their pace of life down a leisurely notch or two would enjoy the Zaandam
wholeheartedly.

Name: Scott Arnold
Email: saadc@tidalwave.net
Age: 37
Occupation: Education and Training Administrator
NumberOfCruises: 1
TravelAgent: No
Ship: Holland-Zaandam
SailingDate: September 16, 2000
Itinerary: Western Carribean
Cabin: Suite
FoodDiningRoom: 90
CruiseDirector: 90
CabinComfort: 100
FoodRoomService: 90
CruiseStaff: 99
CabinAmenities: 100
FoodLidoDeck: 80
DiningRoomService: 95
CabinQuietness: 100
FoodMidnightBuffets: 90
CabinSteward: 98
ShoreExcVariety: 95
FoodVariety: 98
DeckService: 95
ShoreExcValue: 95
GoodForHoneymoon: 
CasinoStaff: 95
PrivateIsland: 100
GoodForFamilies: 
LoungeService: 95
TenderService: 95
GoodForSeniors: 
BeautySalonStaff: 90
EntertainmentLounges: 75
WheelchairAccess: 
ExerciseFacilities: 90
EntertShowLounge: 90
OverallPortsofCall: 90
BeautySalon: 90
EntertainmentPoolside: 
CruiseActivities: 90
Casino: 90
AirSeaProgram: 
MedicalFacilities: 
ShipCleanliness: 100
EmbarkDisembark: 98
DiscoNightclubs: 85
DeckSpace: 90
Stabilization: 90
ShopsOnBoard: 80
SpaceRatio: 90
OverallCruiseValue: 99
Submit: Submit Review
Date: 09 Oct 2000
Time: 19:46:36
Remote Name: 208.206.115.132
Remote User: 

Comments

Have you ever been on a vacation and came home feeling like it all went by so fast that you have
practically forgotten the entire experience? Well, we just returned from one of the most memorable
experiences of a lifetime and one that will not soon be forgotten. 

This was our first cruise so we decided to go to the Western Caribbean. When we originally looked at the
prices, we had decided on a mini-suite in lieu of a regular stateroom. After REALLY looking at the overall
value and amenities we ended up booking one of the suites with the HUGE veranda (more on the details
of the suite as we go along). 

We flew a non-stop flight from Washington, D.C. to Ft. Lauderdale where a Holland America
representative promptly met us and took us to the baggage area. Eventhough we had paid for the
baggage/shuttle service we ended up scanning the baggage claim area just to be sure something wasn't
missed. When we felt the baggage was under control we proceeded to the bus awaiting us right outside.
The bus took us directly to the Holland America terminal where the Zaandam proudly waited for her new
group of eager passengers. We were in awe over how big the Zaandam was and how emaculate the
outside looked. In fact, we saw several men giving her a 'touch up' paint job prior to our departure.
SUGGESTION: We highly recommend that you purchase the $24.00/each option for transportation and
baggage handling to and from the cruise…it's really nice and worth it. We didn't have to handle our bags
from the time we left home until we got back home. 

When we arrived the terminal, we were immediately checked in (there was a special queue for those
passengers with suites). The HAL rep checked us in by looking at our passports and cruise tickets. We
were given our cruise ID cards and a priority embarkment card. All other passengers are given boarding
numbers and are boarded according to those numbers. Those with suites are boarded immediately after
the handicap, which is practically within the first 10 minutes. After we received our boarding cards we went
up to the huge waiting room. We had arrived somewhat early so we had an opportunity to purchase some
liquor at the Duty Free Shop in the waiting area. SUGGESTION: Don't purchase liquor at the Duty Free
Store…we ended up not drinking an ounce of anything we bought. Why? The drinks on the ship are
moderately priced so we didn't mind paying. I'm a fan of Manhattan's and they were only $4.75. In
Washington those same drinks can be $6.00+ !! We became fans of Planter's Punch while we were
cruising…they were tasty and most of the drinks were usually made with top shelf alcohol. 

Once we boarded the Zaandam we were escorted directly to our suite. We couldn't believe our eyes! The
suite was fabulous! Very modern décor with a European design. Comfortable furniture and even more
importantly, the suite was EXTREMELY tidy and clean. Champaigne and fresh flowers also awaited us.
We went out on the huge veranda, which had a nice round table (that seated four), and two lounge chairs
and an extra side table. This still left tons of space. We knew we would be spending a lot of time out there
and we did. 

Because of storms in the Gulf of Mexico, the Captain decided to reverse our cruise…instead of heading
to Mexico, we headed for the Bahamas. We left the dock right on time and within minutes we were making
appointments at the Steiner Spa on the Lido Deck (Deck 8). We also made our dinner reservations for
the upcoming Wednesday evening at the Marco Polo (we chose Wednesday because we heard that the
main dining room has either a Dutch night or Indonesian night for dinner which we were not interested in).
SUGGESTION: Make any massage, facial, pedicure/manicure appointments immediately or you will not
get one. They book up very quickly. Also, if you are interested in eating in the Marco Polo, make those
reservations as well. We hear that you can only eat one night in the Marco Polo. 

Our cabin steward was FABULOUS and we never had to call on him to take care of our room. He knew
when we were out and always had the suite made up in the morning and the beds turned down in the
evening. Because we had a suite, we also had unlimited laundry/dry cleaning privileges which we used
extensively. Every morning we gave our steward laundry and it was back promptly either that afternoon or
the following morning. Needless to say, we came home with little laundry to do. This benefit alone was
worth the cost of a suite! 

We threw two cocktail parties during the week for a few other couples we met. Suite benefits include
having appetizers and setups sent to your suite at any specified time. We did our parties right before our
dinner seating and they both were very nice. Both were at no additional cost. SUGGESTION: If you
arrange a cocktail party in your suite, ensure you call before Noon that day to arrange it. 

Regarding the food during the cruise…overall I would have to give it an 8 out of 10. We didn't care for the
Lido Deck food but it was "ok" for cafeteria style serving. We did eat there a couple of times before we
realized that you could actually eat in the formal dining room. Food was MUCH better there. We ate
several breakfasts there (when we weren't being served in our suite) and several lunches in addition to
the nightly meals. 

Entertainment in the Mondrian Lounge was excellent and worth seeing. Although we missed the night of
the magician, we heard he wasn't very good and needed a little work. The signing/dancing cast who was
contracted to the ship was excellent and very creative. We enjoyed the shows. The latenight hours of
what they call a 'disco' does leave MUCH to be desired. While dancing to 'She's a Brick House' does bring
back some fond memories of the 70's, it would have been nice to have some updated music to dance too.
We didn't dance once the whole week, which I found to be a bit disappointing, but no big deal. 

We played bingo almost everyday. It was really fun and we actually walked away with some cash.
Although, I never really worked through the little descriptions the bingo caller made as she called our
numbers…'The next number is B11, B11…that's two pair of legs!!' Immediately someone from the
audience would whistle as though someone with a nice pair of legs was walking past. It was amusing
though and fun enough to return. 

The casino was a blast…I actually learned how to play the Roulette wheel and wasn't to bad at it. If you're
into gambling, there were the usual tables and slots to keep you busy. 

My day at Steiner Spa was OUTSTANDING and a MUST for anyone into massage or any other
beautification process! I opted for the 105-minute 'Top to Toe' package which included massage and a
VERY nice facial which lasted an hour itself. SUGGESTION: The prices start dropping at the end of the
week on the different services as people cancel appointments or they realize they have extra openings. I
paid $169.00 for the 'Top to Toe' package and a few days later it was $100.00!! It was worth the $169.00
but DEFINITELY worth $100.00 if you want to take your chances on getting an appointment later in the
week. 

Without going into every detail about the excursions, here are the highlights we thought were worth
mentioning: 

Half Moon Cay, Bahamas: This is Holland America's private island and a MUST SEE! The Zaandam
positions itself right offshore and the tenders take you in for a day on the beach. It was grand and highly
recommended. The water is beautiful and the temperatures were perfect for sunning. There is food
served (sort of a picnic style lunch) so you won't go hungry. 

Jamaica: Initially we did not care for this port of call. Why? We were confronted with horribly rude and
comfrontational cabbies right outside the dock area. In addition, there were tons of beggars and people
offering you drugs. It was the only time I felt a little unsafe during the whole trip. Almost immediately we
turned around and got back on the ship until our scheduled excursion to the horseback riding stables
came along. The horseback riding on the beach was FAB-U-LOUS! The staff was awesome and
redeemed our view of that area. However, if Holland America were to delete that port of call from their
itinerary, you aren't missing anything special. 

Grand Cayman's: I LOVED it here…it was beautiful and very upscale. The people were really nice. I opted
for the Sting Ray City excursion. I had read where it wasn't a big deal but I'm here to tell you it's a chance
of a lifetime. The stingrays were the most incredible creatures I've ever been around and very friendly. It's
a little scary at first but fun after you get used to them. DO IT, you'll LOVE it! 

Those were the only excursions I did so I can't speak about the other one's. However, I didn't hear a bad
review from anyone during the cruise so most of them are well thought out and fun. 

The one thing that impressed me more than anything about Holland America was their timeliness. When
they say they're leaving a port at 5PM, they mean it! We also arrived on time to every port-of-call and
docked quickly so you could get off the ship. Excursions were also on time so don't worry about missing
the boat (oops, sorry, it's a SHIP, not a BOAT)!! 

When we arrived back to Ft. Lauderdale, the suites are given first priority to disembark. We had no
trouble catching our 11AM flight back to Washington…we were off the ship by 8:45 and ended up waiting
for our plane. It all worked out great! 

I can't speak highly enough about our experience, it was AWESOME! We are already looking into our
next cruise somewhere around Europe this time. Although, I'm so partial to the Zaandam I wouldn't mind
getting our old suite back! If you have the extra money (and it's not THAT much more) go for the suite.
The mini-suites are nice but the large suites are exquisite. However, it doesn't matter whether you have a
suite or a regular stateroom, your time on the Zaandam will be unforgettable! Please email me if you have
any other questions. 

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