majesty-royal7

Note - this page contains multiple reviews.

Name: Diane Lapine
Email: dianel4@gis.net
Age: 40
Occupation: HR Manager
NumberOfCruises: 2
TravelAgent: No
Ship: Majesty-RoyalMajesty
SailingDate: 2/25/01
Itinerary: Exotic Southern
Cabin: 4072/H
FoodDiningRoom: 90
CruiseDirector: 60
CabinComfort: 0
FoodRoomService: 70
CruiseStaff: 550
CabinAmenities: 50
FoodLidoDeck: 80
DiningRoomService: 85
CabinQuietness: 0
FoodMidnightBuffets:
CabinSteward: 90
ShoreExcVariety:
FoodVariety: 90
DeckService: 80
ShoreExcValue:
GoodForHoneymoon: 75
CasinoStaff:
PrivateIsland:
GoodForFamilies: 80
LoungeService:
TenderService:
GoodForSeniors: 85
BeautySalonStaff:
EntertainmentLounges: 75
WheelchairAccess:
ExerciseFacilities: 85
EntertShowLounge: 78
OverallPortsofCall: 80
BeautySalon:
EntertainmentPoolside: 80
CruiseActivities: 85
Casino:
AirSeaProgram:
MedicalFacilities:
ShipCleanliness: 80
EmbarkDisembark: 90
DiscoNightclubs:
DeckSpace: 75
Stabilization: 85
ShopsOnBoard: 75
SpaceRatio:
OverallCruiseValue: 80
Submit: Submit Review
Date: 06 Mar 2001
Time: 11:14:27
Remote Name: 216.41.47.182
Remote User:

Comments

We sailed last week on NCL's Majesty - our 2nd cruise the previous having also been with NCL on the
Seaward. Our room was horrible, the engine noise and vibration were unbelievable and we simply
could not sleep. The Seven Seas dining room upstairs from our room also provided and unbelievable
amount of noise late at night. After several days, we complained to the front desk manager, Matt
something or other who indicated that he was the Customer Relations Manager (now that's really
scary) and he said that the ship was full so he cold not move us. The best he could tell us, he said,
was to pay more money next time and get a better cabin! I also made a quick phone call to check on
my mom. I realized it would be pricey, but found no prices in the cabin, only instructions to use the
phone. My 15 minute call was $113.00! I asked the customer-relation challenged Matt why there was
nothing in my cabin detailing the prices. He suggested we could have seen it on the TV and that there
was a placard alongside of the phone in each room. However, there was none in ours. He suggested
we call the communications person who he would not identify. I called the number he gave me and the
person who answered declined to identify himself as well and said that we had recevied adequate
notification of the rates. I pointed out that all of the information we had seen (after the fact) said to call
and use NCL s low prices of $5.95 to the US. None of the information we saw even suggested that the
rates were per minute! Mr. Communications suggested that I contact Mr. Appenzeller.

We returned to see Matt and ask him how to reach Mr. Appenzeller. He said he would have him call us.
It never happened. I suggested that they get something in the room for the next victim and later that
night we found that the sign had been placed there.

The last day of the cruise, we saw Matt in the hallway and asked why Mr. Appenzeller hadn't called. He
said, "Oh, we went to your room Mr. Appenzeller and I and found the sign hidden." I was horrified to
think that these two had entered my cabin without my persmission or knowledge for the purposes of
placing the sign there to exonerate themselves. I am still appalled by their behavior!

We spent essentially six sleepless nights in a room that vibrated mercillously all night and was
especially lound upon docking the ship. Our privacy was invaded for no good purpose other than to
undertake a deceptive task! I am appalled.

All other staff about the ship, the waiters, room steward etc. were delightful and the food was
surprisingly good!

By Friday of the week, lack of sleep was taking it's toll and I became sick with a flu.

I am thorougly disgusted with the customer relations we were given. If it hadn't been for the miserable
room and the equally horrible front desk staff and Matt - the alleged Customer Relations manager, the
cruise would have been just fine. I really do like the freestyle cruising and I prefer the less fancy ships.

Name: Homer
Email: Get_me_out_of_zv@yahoo.com
Age: 32
Occupation: Air traffuc controller
NumberOfCruises: 1
TravelAgent: No
Ship: Majesty-RoyalMajesty
SailingDate: April 1st to 8th
Itinerary: Southern Caribbean
Cabin: 4103
FoodDiningRoom: 95
CruiseDirector: 80
CabinComfort: 87
FoodRoomService: 90
CruiseStaff: 95
CabinAmenities: 95
FoodLidoDeck: 75
DiningRoomService: 88
CabinQuietness: 91
FoodMidnightBuffets: 99
CabinSteward: 100
ShoreExcVariety: 85
FoodVariety: 90
DeckService: 90
ShoreExcValue: 50
GoodForHoneymoon: 80
CasinoStaff: 90
PrivateIsland: 0
GoodForFamilies: 80
LoungeService: 80
TenderService: 80
GoodForSeniors: 60
BeautySalonStaff:
EntertainmentLounges: 90
WheelchairAccess: 95
ExerciseFacilities: 95
EntertShowLounge: 95
OverallPortsofCall: 95
BeautySalon:
EntertainmentPoolside: 88
CruiseActivities: 80
Casino: 92
AirSeaProgram:
MedicalFacilities: 85
ShipCleanliness: 95
EmbarkDisembark: 100
DiscoNightclubs: 100
DeckSpace: 90
Stabilization: 90
ShopsOnBoard:
SpaceRatio: 82
OverallCruiseValue: 91
Submit: Submit Review
Date: 09 Apr 2001
Time: 00:33:15
Remote Name: modemcable073.43-203-24.mtl.mc.videotron.ca
Remote User:

Comments

If you don't make new friends on a cruise, you're hopeless. That said, I made a lot of new friends, great
staff on the cruise, incredible weather, great food, no snow... what the hell am I doing back home? Oh...
bills..

ARRIVAL; made my own arrangments for transport. 16$ from the airport. Better than waiting for
everyone else to gather and head to the bus. Check in was fine, 10 minutes, hot in the terminal. Wear
shorts (change at the airport if you have to). I suggest that you DON'T give your luggage to them to
bring it to your room unless you like it to be thrown around, you may even get to watch your suitcase
being heaved as you check in.

ROOM; room 4103, all the way in the front. First night was 5-8 foot swells, if you get queasy, eat some
ginger. You'll get used to it after that, in fact it will rock you to sleep. Quiet at all times EXCEPT when you
get to port, and then they use the side motors (i guess) to position the ship. That's noisy. You won't
hear it after the second day, specially if you make friends and stay out late. You'll sleep right through.
It's a small room by the way, the only time we were in it was to sleep (not enough!), shower, change.
Housekeeping twice a day.

ENTERTAINMENT; Plenty, but make friends and make your own. Disco's fun, most nights uncrowded but
who cares? Brimg your new frriends along. Casino's good, quite busy. Shows are just fine, I'm not too
much into that.

FOOD; Very very good. Seven Seas (at the back of the ship) is quite noisy from the constant engine
rumble. Go to the Four Seasons, same food, mid ship, both on the 5th deck. Didn't try the pasta
restaurant. Check the flyer they pass out daily, they even have a sushi bar on Mondays and some
Thursdays. Chocoholic Midnight Buffet is a diabetic's worst nightmare, don't miss it. Fresh pineapple
every day, it's great.

EXCURSIONS; overpriced in my opinion. Hire a taxi on the islands, go by yourself, it will cost you 30$ for
a couple instead of 100$.

BAD STUFF; they'll cram the drinks with the stupid souvenir glass down your throat endlessly, especially
for non alcoholic drinks. It will cost you 7 bucks a shot. Get the 30$ passport for those non alcoholic
drinks (such as banana smoothie--delicious), you'll get 20 drinks, 1.50$ on the average, great deal,
NOT ADVERTISED go see the purser. The formal pictures they take of you cost 25$ EACH if you want
to buy them, OVERPRICED!!!! Internet access is 75 cents a minute, that adds up quick. Make your
phone calls from port by all means, because it costs 5.95$ per minute (3.95$ per minute for collect calls)
on board.

DEPARTURE; hard to say bye to new friends. My flight out was at 3:00pm, we I left the ship at 10:30 (the
latest allowed). Again took a cab, very easy. I had no problems with my bills, long lines or any other
stuff. If you want to settle your bill in cash, do it by 8:00am, or they will automatically bill your credit card.

Make friends, enjoy your cruise, don't bitch, don't be negative. Have fun!!

Name: Dennis Vecchiarello
Email: DenVecSr@yahoo.com
Age: 46
Occupation: retired/disabled
NumberOfCruises: 4
TravelAgent: No
Ship: Majesty-RoyalMajesty
SailingDate: 2/18/2001
Itinerary: Exotic Southern
Cabin: 892 & 894/C
FoodDiningRoom: 85
CruiseDirector: 20
CabinComfort: 40
FoodRoomService: 95
CruiseStaff: 20
CabinAmenities: 30
FoodLidoDeck: 65
DiningRoomService: 95
CabinQuietness: 70
FoodMidnightBuffets: 60
CabinSteward: 75
ShoreExcVariety: 50
FoodVariety: 75
DeckService: 60
ShoreExcValue: 10
GoodForHoneymoon: 20
CasinoStaff: n/a
PrivateIsland: n/a
GoodForFamilies: 40
LoungeService: 80
TenderService: n/a
GoodForSeniors: 80
BeautySalonStaff: n/a
EntertainmentLounges: 10
WheelchairAccess: 30
ExerciseFacilities: 40
EntertShowLounge: 10
OverallPortsofCall: 90
BeautySalon: n/a
EntertainmentPoolside: 10
CruiseActivities: 10
Casino: n/a
AirSeaProgram: 10
MedicalFacilities: 20
ShipCleanliness: 65
EmbarkDisembark: 10
DiscoNightclubs: 10
DeckSpace: 60
Stabilization: 50
ShopsOnBoard: 40
SpaceRatio: 60
OverallCruiseValue: 10
Submit: Submit Review
Date: 11 Apr 2001
Time: 19:13:34
Remote Name: ac88d1d5.ipt.aol.com
Remote User:

Comments

BEWARE: All NCL Passengers !

Do you really know the company by which you intrust yourself and your family in international waters?
NCL is no longer a Norweigen company. It is now owned by Star Cruises which is owned by one of the
largest Chinese entertainment companies. http://www.genting.com.my/ Go check it out!

What happens when something goes wrong? Who do you speak to? Not NCL, they don't care ! They
know they'll be out of a job real soon !

Corporate Information

Genting Berhad Resorts World Bhd

Asiatic Development Berhad

Genting International PLC

Star Cruises Limited

Genting Berhad (7916-A)

Year of incorporation 30 July 1968 Authorised share capital as at 31 December 1999 RM800 million
(1,600 million ordinary shares of RM0.50 each) Issued & paid-up share capital as at 31 December 1999
RM352.2 million (704.4 million ordinary shares of RM0.50 each) Board of Directors

Tan Sri Lim Goh Tong Chairman and Chief Executive Tun Mohammed Hanif bin Omar Deputy Chairman
Dato' Lim Kok Thay Managing Director Mr Quah Chek Tin Executive Director Tan Sri Mohd Amin bin
Osman Director Tan Sri Gunn Chit Tuan Director Encik Nik Hashim bin Nik Yusoff Director

Registered Office 24th Floor Wisma Genting Jalan Sultan Ismail 50250 Kuala Lumpur Malaysia

Tel: (603) 261 2288

Group Secretary Tan Wooi Meng Registrars Genting Management & Consultancy Services Sdn Bhd
23rd floor Wisma Genting Jalan Sultan Ismail 50250 Kuala Lumpur Malaysia Tel: (603) 261 2288
Auditors PricewaterhouseCoopers Internet Home Page http://www.genting.com.my/

I'm still waiting for an answer from this letter I wrote!

President & CEO Colin Veitch Norwegian Cruise Line 7665 Corporate Center Drive Miami, Florida
33126

Dear Mr. Colin Veitch

I have been trying for over a month to talk to you about our cruise on M/S Norwegian Majesty, February
18, 2001, staterooms # 892 & 894. I have left messages after messages on your phone (305) 327-7030
ext. 5725 for you to return my call. I want to tell you about the horrible cruise my wife ; my 2 boys and I
had the first time on an NCL cruise. We have sailed on other liners before and have never experienced
what we did on Your ship.

1. We start off at Kennedy Airport. The time you selected for your airplane ride was way to late. You had
1 person who represented NCL for 500 people. It was a madhouse! The charter flight you selected,
ATA, was so late. We didn’t get on board your ship until Monday morning. You shuttled us around like
rats. So disorganized! You charged me for that Sunday. Why? I wasn’t there! 2. When I booked our
cruise I told you I am disabled and would need a wheelchair from time to time. There was never a
wheelchair when I needed one. When I insisted on one it took 1 hour for the crew to bring me one. 3.
Because of my condition I need to use a hot tub as much as possible. Every time I went to go use one,
they weren’t working. I complained but nothing was done. 4. When my wife and I got to our cabin finally
Monday morning our beds were not put together as directed. That was the first time in our 26 years
being married we slept apart. 5. Our toilet almost everyday didn’t flush we had bowl movements lingering
in the bowl. It was disgusting. Both rooms. 6. Everything on your ship was so disorganized. From Sunday
to Sunday on and off the ship nothing went smooth. This was no vacation for my family! 7. Charging to
eat at a special dining room. Is that what freestyle dining is? 8. Your excursions were so disorganized we
did the first 2 days, and then canceled the rest. 9. We couldn’t believe there were no drinks served in
the Pizza, Hamburger area. My youngest son was chocking. My wife ran to the counter to demand water
for my son, they sent her to a bar 100 feet away. My wife was so mad! 10. Finally Sunday is here. We
couldn’t wait to get home. How could anything else go wrong? First you wake us up at 4:00 AM so we
can eat and leave. Unheard of! Again debarkation was so disorganized. They sent me downstairs to be
with the other handicapped, too early. The crew at the gate told us we couldn’t be there. I wasn’t going
to go back up stairs and down again. I had it all week on your ship. Your crew started to push us back. I
fell to the floor and resisted. I felt I was at a sit in from the 60’s. Is this a vacation or what? That’s what I
paid almost $5,000.00 for! Another day lost. We couldn’t enjoy any of what Puerto Rico had to offer, so
say your brochures. Again we are taken to the airport like rats dropped off at the wrong terminal. For me
this is no good. We finally get to Kennedy Airport. It takes 3 hours for our luggage to finally get to all 500
of us! Again another madhouse! Again No NCL representative!

So, Mr. Veitch, I ask you, do you deserve my money? Did my family have a Vacation? The answer here
is NO! Either give me back my money or try again to give my family a good Vacation. One that we can
enjoy!

Sincerely yours,

Dennis Vecchiarello Sr.

CERTIFIED MAIL & FAXED

[This was sent to Star Cruises and posted on Yahoo NCL Club]

Where are you CEO Colin Veitch?

Why won't you return my calls? I have been trying for 3 weeks now! (305) 327-7030 ext. 5725. I had the
"CRUISE FROM HELL" on M/S Norwegian Majesty February 18,2001. My family and I lost 2 days from
that cruise. I want to get reimbursed! How can you charge me for something I never received? Why
doesn't NCL have an email address to write to? Too many complaints?

DenVecSr@yahoo.com

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