CruiseOpinion.com Ship Reviews

Note - this page contains multiple reviews.

Name: Chris Richter
Email: cricht1@ibm.net
Age: 43
Occupation: Project Executive
NumberOfCruises: 13
TravelAgent: No
Ship: Renaissance-VII
SailingDate: 11/26/97
Itinerary: Seychelles
FoodDiningRoom: 95
CruiseDirector:
CabinComfort: 100
FoodRoomService: 100
CruiseStaff: 85
CabinAmenities: 100
FoodLidoDeck: 85
DiningRoomService: 100
CabinQuietness: 95
FoodMidnightBuffets:
CabinSteward: 100
ShoreExcVariety: 95
FoodVariety: 98
DeckService:
ShoreExcValue: 80
GoodForHoneymoon: 85
CasinoStaff:
PrivateIsland:
GoodForFamilies:
LoungeService: 90
TenderService: 95
GoodForSeniors: 95
BeautySalonStaff:
EntertainmentLounges:
WheelchairAccess: 85
ExerciseFacilities:
EntertShowLounge:
OverallPortsofCall: 90
BeautySalon:
EntertainmentPoolside:
CruiseActivities:
Casino:
AirSeaProgram: 100
MedicalFacilities:
ShipCleanliness: 100
EmbarkDisembark: 95
DiscoNightclubs:
DeckSpace: 80
Stabilization: 90
ShopsOnBoard:
SpaceRatio: 90
OverallCruiseValue: 95
Submit: Submit Review
Date: 28 Jan 1998
Time: 06:32:59
Remote Name: 166.72.213.170
Remote User:

Comments

This cruise was part of a 3 part trip (Kenya, Seychelles and Egypt). The cruise was the middle leg of the trip. The flights to
and from the cruise were excellent, and except for the long stay at a hotel the day we left everything was handled well from
a port standpoint. The service, both room and dining was excellent, as was the food, although for many Americans they will
need to expand their tastes, unless they wish to order off-menu and have steak each night - which one can easily do. The
staff is attentive, but not overbearing and our room stewardess was great, especially helpful when my wife was ill early on
as a result of a bug she picked up before getting on board.

The itinerary was composed of 5 islands in the Seychelles, which are known for their underwater scenery and fish and the
island's beauty, but don't go there to shop like in St. Thomas, you'll be disappointed. Invariably as with almost all cruises
I've been on the excursions are pricey, but get you to where you might otherwise not go, unless you are adventurous. This
cruise package is an easy way to get to see Kenya the Seychelles and Eygpt and certainly gives you a simple way to see all
3 destinations, without getting too overloaded -however you will be surprised at the effort you expend over the 16 days in
trying to see and do everything. The trip has made it easier to plan a return visit the area.

Overall the trip is well worth the money expended, however it is not a trip for children. The 110 poeple aboard are all mid
30s and above with no children and there are no facilities for children - do not bring anyone under 18 along as they will be
left without anyone even close to their age. For adults though it is certainly a trip of a lifetime. The cabins are the biggest
I've been in (250+ square feet), similar in scale to the very high end lines (Seabourn-like in size and quality) and very well
appointed, funished and maintained.


Name: George Wu
Email: gcw1@pge.com
Age: 45
Occupation: Project Manager
NumberOfCruises: 6
TravelAgent: No
Ship: Renaissance-VII
SailingDate: December 14, 1998
Itinerary: Singapore - Singapore
FoodDiningRoom: 75
CruiseDirector: 85
CabinComfort: 100
FoodRoomService: 85
CruiseStaff: 85
CabinAmenities: 90
FoodLidoDeck: 85
DiningRoomService: 85
CabinQuietness: 95
FoodMidnightBuffets:
CabinSteward: 90
ShoreExcVariety: 85
FoodVariety: 85
DeckService: 95
ShoreExcValue: 90
GoodForHoneymoon: 80
CasinoStaff: 85
PrivateIsland:
GoodForFamilies: 70
LoungeService: 95
TenderService: 90
GoodForSeniors: 95
BeautySalonStaff:
EntertainmentLounges: 85
WheelchairAccess: 90
ExerciseFacilities:
EntertShowLounge:
OverallPortsofCall: 90
BeautySalon: 75
EntertainmentPoolside: 75
CruiseActivities: 75
Casino: 75
AirSeaProgram: 100
MedicalFacilities: 80
ShipCleanliness: 100
EmbarkDisembark: 100
DiscoNightclubs:
DeckSpace: 80
Stabilization: 80
ShopsOnBoard: 70
SpaceRatio: 75
OverallCruiseValue: 85
Submit: Submit Review
Date: 30 Dec 1998
Time: 13:38:50
Remote Name: 131.89.191.251
Remote User:

Comments

Renaissance VII - December 14, 1998 Sailing; Singapore to Singapore

This was my sixth cruise and the fifth for my wife. However, it is the first time for both of us on a small ship. All our prior cruises
had been on ships greater than 65,000 tons (more than 1800 passengers). We went on this trip primarily because of the itinerary,
which the ship started in October 1998 and will continue through spring of 1999.

The trip includes three segments. The first segment is a two-night stop-over in Hong Kong. The second segment is the nine-night
cruise itself, starting and ending in Singapore, with stops at Kuantan (Malaysia); Ko Samui, Bangkok, and Ko Chang (Thailand).
The third segment is a two-night stay in Singapore after the cruise.

The pre-cruise arrangements were excellent, with specific details planned and carried out without a flaw. The only annoyance
occurred when we arrived at Hong Kong airport. After Customs, there was some confusion in that we (as well as the more than
40 other Renaissance cruisers on our flight) had a difficult time locating the individuals responsible for transporting us from the
airport to the hotel. Otherwise the ground services provided by the local company contracted by Renaissance were excellent. Air
travel was booked on Singapore Airlines, well-deserved of its reputation as the best in the world.

The hotel in Hong Kong was the Mandarin Oriental, once rated one of the top five hotels in the world by experienced travelers.
Most of the Renaissance cruisers, including us, were given a harbor-view room on one of the higher floors. The facilities are
excellent and the service superb, although not as good as I have had on a prior stay -- room service coffee took five minutes to
arrive rather than the 90 seconds a few years ago. Meals in the hotel are high-quality as well as high-priced, even with the Asian
economic crisis.

The cruise itself was basically as expected. The most immediate impression my wife and I received was the age bracket of the
passengers. Of the approximately 100 passengers, more than 70 were of retirement age or older, with perhaps a dozen or so
under the age of 55 but I think none was under 35. My wife is 39 and I am 45, and we definitely felt young on the ship.

The ship itself is impeccably clean and appeared to be meticulously maintained. The public areas are not large but comfortable.
The one-table (four slot machines) casino got a few chuckles from passengers as did the Jacuzzi-sized swimming pool. The
suites are decently sized but cannot be considered large, as my wife and I are used to larger ships with bigger rooms. All the
rooms are decorated with walnut-accented wood grain panels but I am not sure whether they were really wood or simulated
plastic. The bathroom appeared a bit small to my wife, but I thought it was decently sized. There was more than sufficient closet
and drawer space. The hair dryer is quite weak and practically useless. Lighting was adequate, and the bedding was
comfortable. The room is quiet but outside noise does intrude on occasion. We considered the room decor to be done in good
taste.

We were in one of the four owner’s suites on the sixth (top) floor. The only amenity that is worth mentioning about this is that the
balcony is quite large. Unfortunately, I think they sacrificed some of the bedroom space from the suite itself to supplement the
balcony area, as I observed that other suites with no balconies appeared to have slightly larger bedrooms. (I understand that
there are other suites on lower floors that have smaller rooms with smaller balconies.) In addition, since our suite is on the top
floor, it tends to rock a bit more than suites on lower floors; this effect can be quite pronounced in heavy seas. One other benefit
of having an owner’s suite is that, being on the top floor, one can attain a better view by seeing a greater distance; however, there
is a public deck area that can provide this same view without the price tag.

The crew included European officers and room stewards, with a mixed (mostly Filipino) staff in the dining room and other areas.
Service was generally good and, as expected, was more personal than one would receive on a larger ship. Indeed, my wife and I
found the most pleasurable aspect about this cruise was the intimate service that we received throughout the duration of the trip.
This personalized service was important during meal time, especially with open seating in the dining room. However, because of
this, any flaws in service also became more noticeable; more about this later. In addition, I observed that my wife and I received
slightly different service attention because my wife is Filipino. As one crew member said to her, she was the first Filipino
passenger ever to be on this ship.

The excursions were reasonably priced, and were all rather well-coordinated. Renaissance also offers excursions in Hong Kong
and Singapore, but my wife and I did not join them as we had been to both places previously and did not see any benefit in them.
We went on the excursions in Kuantan and Ko Samui (there was only one excursion offered at each stop), as well as the
one-day excursion (there are also several half-day excursions) in Bangkok. The most exciting part of the trip, as expected, was
the two-day, one-night visit to Bangkok. The excursion in Ko Samui was good and worth the time. We would not recommend the
Kuantan excursion as we found it to be a waste of time. For the price, the excursion was not bad as it does offer a tourist view of
the area. However, there was nothing interesting, fun, or educational about any element in the excursion. My comment to
Renaissance was to delete this excursion. The cruise director and staff unfortunately did not seem very informed about the
places we visited and often did not have the answers to passenger questions or gave erroneous responses and advice.

Unfortunately for this trip, the ship ran aground into a sand bar in the Chao Phraya river on the way out of Bangkok. Because of
the delay we missed the stop at Ko Chang. Both my wife and I (as well as other passengers) were quite disappointed, since this
was one of the main reasons we joined this cruise -- to see the beach and snorkel off the island, which provided the only such
opportunity on the trip to explore the waters of the South China Sea. The captain blamed the local pilot (a practice at local ports
is to have a local pilot come aboard and direct the ship in and out of harbor, safely), but the pilot apparently claimed otherwise.
The ship was stuck for more than 8 hours, and had to wait for the tide to lift the ship off of the sand bar in which it was stuck.
Then the ship had to be moored at another location for several hours so inspections can be performed underwater to ensure that
the ship is sea worthy.

The bottom line is the captain had to skip the Ko Chang stop to make up for lost time in returning to Singapore. Whatever the
cause, the passengers did not receive what they paid for. We consider Renaissance to be responsible since the local pilot was
steering the ship on behalf of Renaissance, which then had an obligation to ensure that his duties were properly implemented
without interfering with the ship. Renaissance compensated the passengers by offering free wine the next night; however, we
(including all the passengers my wife and I spoke with) do not consider this to be proper compensation, especially for guests
who do not drink alcohol. I suspect Renaissance will be receiving many letters from passengers in this regard.

As alluded to above, the ship can rock fairly severely in rough seas. We had two days of rather gloomy weather at sea following
the trail of a storm. Many passengers, including us, required some attention to sea sickness. The ship's doctor was quite helpful
and the medical facilities appeared fairly modern.

Meal times on a cruise are typically one of the highlights, as it was with this cruise. People were required to wear casual elegant
clothing (definition unclear) in the dining room, but only for dinners. Casual attire was the routine at all other times and places.
However, passengers did dress up nicely for the Welcome Dinner as well as the Farewell Dinner. Since there was open seating,
we sat with different passengers in the beginning but in a few days settled down with a few other (younger) cruisers. Other
passengers observed to me on more than one occasion that we were having too much of a better time at our table.

My wife and I only attended a few lunches and breakfasts in the dining room, preferring to skip breakfast and eat on deck for
lunch. We generally enjoyed all meals, including those in the dining room, up on deck, as well as room service. The menus were
satisfying and ample in terms of selection, although on a large ship there certainly would have been a greater variety of food and
wines. However, we were glad that there was none of the exorbitant quantities of food that seem to be so pervasive with cruise
lines nowadays, especially on large ships. The amount of each serving was tempered to fulfill an appetite but not overwhelm and,
to our relief, there was no midnight buffet. Afternoon teas every day as well as the barbecue cook-out on deck one night were
nice touches.

The quality of the food was good but cannot be considered culinary achievement. I would compare it to an expensive land
restaurant that did not live up to its reputation. There was a decent variety in selection. However, the food in the dining room
usually arrived barely warm, and food seasoning was noticeably good on only a couple of occasions. Once my table mate and I
both ordered lamb done medium; hers arrived medium rare and mine arrived medium well. On a few occasions the orders were
mixed up. Once I bought our table a rather expensive champagne. The bottle arrived in a few minutes, and was opened
immediately and poured for tasting at room temperature, which we drank while I ordered a second bottle. I had to request
specifically that it be well-chilled before opening. At the end of the cruise, my wife and I both observed that there was no
particular food item that impressed us to the extent to leave a lasting impression even for more than just meal time. We ate, and
that was it.

Once I observed to a waiter that the banana fritter deserts served at our table should have been warm rather than cold, but only
ended up receiving a lecture from this waiter that the time needed to drip the frying oil from the bananas justified this course as
properly served. He then ignored my request to inform the cook of my observation. As it turned out, I had another encounter with
this particular waiter on a later occasion that convinced me that he did not particularly like serving racial minorities (he appeared
to be of European descent.) However, that is a subject separate from this review.

As I noted earlier, service was generally good but there were some exceptions. On our stop at Ko Samui we requested a
wake-up call in time to allow dressing and eating breakfast before going on the excursion. The call never came. I woke myself up
in time to allow us to dress and get to the excursion, but having to skip breakfast. (Several other passengers had the same
problem.) On disembarkation day, we requested a wake-up call and received it half an hour earlier than requested. It appears that
Renaissance was more interested in making sure we get off the ship on time rather than get to our excursion, as it would have
been nonrefundable.

There was one more item worth mentioning. On our way to Bangkok I made a special request to the dining room staff. At home I
always have a good supply of rum raisin ice cream for desert and I have it quite frequently, to the point that it might be
considered habitual. On larger ships there are typically wider selections of ice cream, while some have ice cream makers, and I
have always been able to indulge myself. Unfortunately there was none on this ship. I thought that, since the staff was providing
good personal service, I might try and request that they obtain some rum raisin ice cream while the ship is in Bangkok, so that
we may have it at sea on the following days.

I made the request to the Maitre D as well as to his supervisor, the Hotel Manager. Both agreed to make an attempt at it and the
Manager even stressed to the other that he should pursue the effort. I did not expect guarantees but I did think there would be
some follow-up. Once we left Bangkok, however, I did not receive any rum raisin ice cream and nobody mentioned a word. There
was no acknowledgment by either individual regarding this matter even though I saw both several times. I simply received no
response. I chose not to inquire further but I was not pleased.

Overall, then, the service was adequate but not impressive. It was more personal than on larger ships but merely so because of
the size of the ship. Thus, we received services that might be considered typical for a cruise ship. This observation was shared
by other passengers that we had come to known. At the end of the cruise, my wife and I gave the staff gratuities that were
recommended by Renaissance, but we felt that there was no special consideration that warranted the amounts suggested, which
were substantially higher than on other cruise lines.

The best part of the ship turned out to be the passengers. Most of the passengers, as I mentioned, are elderly. However, while
the ship's atmosphere was indeed geriatric, the individual passengers were extremely interesting. All the passengers we met are
well-educated and have extensive achievements in their own areas, as can be expected. All appeared to be eager to learn about
others and are eager to share their own experiences. Everybody was easy to get along with. On a few occasions my wife and I
did wince at the topics of discussion at dinner tables, which had a tendency to shift toward surgery and other cures for various
ailments. However, it was quite informative, and somehow gratifying, to hear the various accounts of personal triumphs and
encounters of these people, and to see how they have enjoyed and learned from their experiences.

In Singapore, the two-night stay at the Oriental was, again, superb as it was in Hong Kong. I believe most of the passengers had
a harbor view room on one of the higher floors. The Oriental is a relatively recent addition in the Mandarin chain, and it was our
first time at this particular hotel in the city. Ground transportation and service at the hotel arranged by Renaissance was flawless.
We both wished that we could have spent more time there.

In summary, the Renaissance VII is a good ship and the itinerary provides a good visiting opportunity to southeast Asia. If one
could ignore the minor irritations that may occur on occasion with service, as might occur with any other cruise, and be less
demanding about food as I had been, the experience offered by this land-cruise combination trip is worth the price. If one were to
expect a smooth trip regardless of price, this is probably not it.

(As a final note, I add an account of an incident experienced by another cruise couple on this trip as they relayed to me. All
passengers proceeded to the hotel upon disembarkation at Singapore and the bags were moved separately. Apparently the
Renaissance crew dropped a bag belonging to this couple into the sea during the move. The luggage movers at the dock saw
this, recovered the bag, and asked whether they should inform the passengers. Apparently the ship's crew said no. The luggage
was delivered without comment. The couple then opened their luggage, with the contents of course soaked. Being a typical first
class hotel, the Oriental cleaned and dried their belongings with no charge, and reimbursed them for incurred losses. The couple
then pursued this matter with the hotel bell staff, traced it to the luggage movers, and found out what happened. Needless to say
they are unhappy with Renaissance.)


Name: Steve Goldstein
Email: steveng@cais.net
Age: 59
Occupation: Information Technology
NumberOfCruises: 2
TravelAgent: No
Ship: Renaissance-VII
SailingDate: 19 August 1999
Itinerary: Baltic (Stockholm, Tallinn, St. Petersburg, Helsin
Cabin: 262 (medium)
FoodDiningRoom: 70
CruiseDirector: 90
CabinComfort: 95
FoodRoomService:
CruiseStaff: 95
CabinAmenities: 95
FoodLidoDeck: 60
DiningRoomService:
CabinQuietness: 95
FoodMidnightBuffets:
CabinSteward: 95
ShoreExcVariety: 95
FoodVariety: 90
DeckService:
ShoreExcValue: 80
GoodForHoneymoon: 10
CasinoStaff:
PrivateIsland:
GoodForFamilies: 10
LoungeService: 95
TenderService:
GoodForSeniors: 99
BeautySalonStaff: 50
EntertainmentLounges:
WheelchairAccess: 75
ExerciseFacilities: 10
EntertShowLounge:
OverallPortsofCall: 100
BeautySalon:
EntertainmentPoolside:
CruiseActivities: 70
Casino:
AirSeaProgram:
MedicalFacilities: 90
ShipCleanliness: 99
EmbarkDisembark: 90
DiscoNightclubs: 0
DeckSpace:
Stabilization: 90
ShopsOnBoard: 10
SpaceRatio:
OverallCruiseValue: 90
Submit: Submit Review
Date: 31 Aug 1999
Time: 09:58:27
Remote Name: beta.nsf.gov
Remote User:

Comments

This was an almost perfect cruising experience. The best part was the small size of it all: 114 passengers (and
about 80 crew). The Renaissance VII was more like a big yacht that could enter the smallest of harbors than the
mega-ships that you see in TV ads. Of course, there is no glizty entertainment, but we did not want any of that
(the versatile 2-person musical combo was more than sufficient). The staterooms, even the cheapest of them, are
magnificent compared to the run-of-the-mill. Because of the small scale of things (staterooms excluded), the staff
quickly got to know us, and returning to the ship after going ashore was like coming back to a 5-star hotel where
the staff knows and greets the guests with personal recognition. I hope that Renaissance maintains its two small
ships (VII and VIII),as I would not evan think of booking on ships with much over 150-passenger capacity.

The aspect that made it less than perfect was the food. My belief is that fine food should seduce the palate with
subtle caresses. The chef practiced full frontal assault. This was remarkable for a ship that appeared to cater to
seniors, as the palates of seniors are said to be more sensitive than most to over-seasoning. In addition, the fish
and meats are all frozen before preparation, with few exceptions. This, plus over-cooking, lead to dried-out
swordfish and 'medallions' of veal (which were slices from a loin roast instead of small steaks). Lobster tails and
medallions of veal were served with sauces that overpowered any tast of the fish/meat. About two out of three
meals approached outstanding, but the other one-third needed work and better supervision of the galley cooks by
the chef. Perhaps Renaissance uses its smaller ships as chef-proving-grounds for its bigger ships? The dining
room wait staff were generally superb, one or two being only adequate, but most making dining a pleasure. Credit
the maitre d' for this. Open seating rather than assigned tables and times added to the pleasure of it all.

The shore excursions at first seemed pricey (factor of almost 2) compared to what one could obtain from local
tours booked by hotels, but there was real value for the price: uncrowded buses, superb local guides that looked
out for the welfare of the guests, pick-up and return to the ship, etc. Looking back, I do not regret having paid the
premium. And, based on the experience, I would have few qualms about taking excursions on future cruises with
Renaissance at ports that might not be as tranquil (= reputedly safe) as the Baltic stops (Stockholm, Gotland,
Helsinki, St. Petersburg, Tallinn, Copenhagen).

I would not hesitate to re-book on Renaissance VII or VIII, but I would do so with reduced expectations on the
cuisine.


Name: Murray Stolllman
Email: medray@aol.com
Age: 65
Occupation: Business Owner
NumberOfCruises: 18
TravelAgent: No
Ship: Renaissance-VII
SailingDate: 5/13/00
Itinerary: Barcelona-Baltic
Cabin: 425
FoodDiningRoom: 85
CruiseDirector: 90
CabinComfort: 95
FoodRoomService: 85
CruiseStaff: 90
CabinAmenities: 95
FoodLidoDeck: 75
DiningRoomService: 80
CabinQuietness: 95
FoodMidnightBuffets: 
CabinSteward: 100
ShoreExcVariety: 
FoodVariety: 80
DeckService: 95
ShoreExcValue: 
GoodForHoneymoon: 10
CasinoStaff: 
PrivateIsland: 
GoodForFamilies: 
LoungeService: 95
TenderService: 
GoodForSeniors: 95
BeautySalonStaff: 
EntertainmentLounges: 
WheelchairAccess: 
ExerciseFacilities: 
EntertShowLounge: 
OverallPortsofCall: 95
BeautySalon: 
EntertainmentPoolside: 
CruiseActivities: 50
Casino: 
AirSeaProgram: 
MedicalFacilities: 
ShipCleanliness: 100
EmbarkDisembark: 100
DiscoNightclubs: 
DeckSpace: 90
Stabilization: 
ShopsOnBoard: 
SpaceRatio: 90
OverallCruiseValue: 90
Submit: Submit Review
Date: 18 Oct 2000
Time: 10:31:51
Remote Name: spider-tp072.proxy.aol.com
Remote User: 

Comments

As experienced cruisers, my wife and I embarked on this long(29 days) cruise with some concern, especially
having heard wildly contradictary stories about Ren cruises. First, our embarkation and debarkation were
probably the most professional and best done of all our cruises. Of course, being a small, yacht-like ship
helped but courtesy abounded, to our delight. In fact, we never experienced anything but quiet courtesy
throughout this cruise. Our maitre d' addressed us by name the first night out(he had studied the passport
photos of ALL passengers before our first meal aboard-how about that!). Service was almost wonderful:
Unfortunately, some of the dining room staff went overboard with familiarity, a little too much jocularity for
our tase. Food aboard was certainly adequate, if not pretty good. Better than some of the large ships we
have cruised on. No real complaints and open seating was wonderful. 

Our maitre d' tried to seat us with
those of similar age. Sometimes that worked, sometimes not. The guests were mostly retired(not
unexpected on a 29-day cruise) and even older than we. The few younger guests seemed to find each
other and stick together as a group. The cabins were lovely and amply sized with excellent storage(walk-in
closet), baths as expected. Always very clean and neat, courtesy of our Polish stewardess(also very
friendly). Public space was comfortable and ample for such a small ship. The cruise with all its ports started
well until we reach the Bay of Biscay when the seas became rough. I counted 14 in the dining room that first
rough night and we did not stay for the meal. My wife became ill for the first time at sea. We pulled into
Bordeaux and all was calm and delightful again. In fact, because of the high seas, we stayed an extra day in
Bordeaux and bypassed a scheduled stop in St. Petersport in Guernsey(we learned later that it was little
loss). From then on and through the Baltic, the cruise went VERY well. We were able to dock in city-centers
everywhere. 

We had done the Baltic capitals last year on another cruiseline with larger ship and there was
no comparison to convenience. However, the earlier ship provided shuttle buses from pier to downtowns
throughout the cruise, a service sadly missing with Ren. I guess you do get what you pay for, so, for these
little ammenities, you might consider other cruises to the same ports. Lack of laundry machines on a long
cruise was felt, as well as lack of internet capability-we had to find internet cafes ashore wherever we
stopped. Incidentally, in all of Scandinavia, use public libraries: Internet is free. In all, our opinion is best
measured by the fact that we leave in 3 weeks for a 25-day cruise in the Med on Ren's new R-7. It will be
interesting to compare our experiences on the larger ship with the smaller. Also, it is a shame that Ren is
selling off the VII and VIII in the spring. These are the last and only small ship opportunities available with
wide itinerary choices.




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